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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    ALDEN

    Footwear
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    • nixageN
      nixage
      Raw and Unwashed
      Joined:

      that sux.  let us know on what shoe/boot you decide on next.

      last edited by 1 Reply Last reply Reply Quote 0
      • hecticH
        hectic
        Joined:

        I never understand shit service, via one simple action you would have remained a delighted Alden customer, now you hate them. Duh.

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          Beggars belief really….G

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • SeulS
            Seul
            Joined:

            @Giles:

            Response so far:

            "If you're using these as a hiking boot I would maybe suggest a different brand. Alden shoes and boots are mainly used for lifestyle and casual functions"

            This lad should be fired, and pelted with the heaviest of Alden boots on his way to his (probably pink) Nissan.

            last edited by 1 Reply Last reply Reply Quote 0
            • namenessN
              nameness
              Joined:

              Here I was thinking about getting a pair of Alden Roy boots…  guess I'll be re-thinking that.

              last edited by 1 Reply Last reply Reply Quote 0
              • nixageN
                nixage
                Raw and Unwashed
                Joined:

                I almost wanted to cancel my order, but I think I'll give them a shot.  Seems to be hit or miss.  I can feel Giles' pain though since he's in the UK and it's difficult to send stuff back and forth.

                last edited by 1 Reply Last reply Reply Quote 0
                • ChrisC
                  Chris
                  Raw and Unwashed
                  Joined:

                  @Seul:

                  This lad should be fired, and pelted with the heaviest of Alden boots on his way to his (probably pink) Nissan.

                  Hey! what's wrong with Nissans?

                  last edited by 1 Reply Last reply Reply Quote 0
                  • BeatleB
                    Beatle
                    Joined:

                    nameness - the Roy Boot is solid

                    We can do anything

                    http://bybeatle.com

                    last edited by 1 Reply Last reply Reply Quote 0
                    • BeatleB
                      Beatle
                      Joined:

                      I apologize in advance…

                      We can do anything

                      http://bybeatle.com

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        You may remember the debacle I had (am still having) with my Alden Indy's.  Welll the retailer has admitted that the last pair were faulty and has been refunded by Alden.  He refuses to give me a refund, offereing me a gift voucher instead.

                        In the UK the retailer is 100% responsible if he sells faulty goods and the law obliges him to make a full refund, if that is what the consumer wants.

                        Anyone know what the law is in the US (Oregon to be specific).

                        G

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • hecticH
                          hectic
                          Joined:

                          G, a browse on www.ftc.gov maybe useful. I am sure the state-side crew could improve on that though

                          last edited by 1 Reply Last reply Reply Quote 0
                          • GilesG
                            Giles
                            IHUK Crew
                            Joined:

                            I hope so.  I won't need shoes by the time I've waded through that…...G

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 1 Reply Last reply Reply Quote 0
                            • TripleterrorT
                              Tripleterror
                              Joined:

                              G
                              I think it would be worth the plane fare to go and piss through his letter box  😉
                              TT

                              just wear - don´t compare - what matters is that one loves what one is wearing…

                              last edited by 1 Reply Last reply Reply Quote 0
                              • hecticH
                                hectic
                                Joined:

                                Quite like the idea of an international flight for a refund, just to mess with his head

                                last edited by 1 Reply Last reply Reply Quote 0
                                • hecticH
                                  hectic
                                  Joined:

                                  …if a little self defeating...

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • TripleterrorT
                                    Tripleterror
                                    Joined:

                                    Next time G is out in the US, that would scare the shit out of the retailer !
                                    All the way from the UK for a refund  ::)
                                    TT

                                    just wear - don´t compare - what matters is that one loves what one is wearing…

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • ChrisC
                                      Chris
                                      Raw and Unwashed
                                      Joined:

                                      @Giles:

                                      In the UK the retailer is 100% responsible if he sells faulty goods and the law obliges him to make a full refund, if that is what the consumer wants.

                                      Anyone know what the law is in the US (Oregon to be specific).

                                      Unless there is some type of fraud by the retailer, there aren't any state or federal regulations on this type of issue.  That means normal contract law should apply here.  If I remember correctly, you bought the boots via internet, rather than in person.  I'm pretty sure the law requires the seller to have their general terms and conditions posted somewhere on the website.  By purchasing the boots, you agreed to those terms, whether you realized it or not.  Unfortunately for you and most other customers, retailers usually fill terms & conditions with a lot of vague wording to give themselves wiggle room.  This retailer probably has the option of refunding either cash or credit at its discretion.

                                      If they won't budge on the cash refund, I would suggest that you take the credit, but have them make it fully transferable, so that you can sell the credit to someone else.  Make sure the retailer verifies, in writing, that they will honor the credit if another person uses it.  Not a perfect solution, but it might be the best of bad options.

                                      Naturally, my advice is general; additional facts may change any or all of what I just told you. 😉

                                      Hope this helps

                                      Chris

                                      EDIT: tried to improve clarity, but probably didn't actually make it any better

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • O
                                        Omega Man
                                        Haraki san Student
                                        Joined:

                                        @Giles:

                                        Anyone know what the law is in the US (Oregon to be specific)

                                        Who is the retailer?  Name and shame here please!

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • B
                                          blackswan
                                          Joined:

                                          That is so not cool.  Just my $0.02, perhaps tell the retailer that you insist on a refund or else file a complaint with the Better Business Bureau and see if he's gonna budge.

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • BeatleB
                                            Beatle
                                            Joined:

                                            random..love the Kudu's

                                            We can do anything

                                            http://bybeatle.com

                                            last edited by 1 Reply Last reply Reply Quote 0
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