We know you love IH, but where do you think we can improve?
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I think that it is awesome that your brand is so open to suggestions and that the higher-ups themselves respond. I recently made a purchase that qualified for the starter kit (which entails a discount) and did not know it. Several weeks later I received an email from pay pal indicating that I had been refunded 65$. In other words, somebody at iron heart realized I could have saved that money and a posteriori refunded me. In my experience this type of customer care is rare, and I thank you.
That said, I do have a suggestion for where you can improve. Similar to some of the above comments, I am going to talk about sizing. Not between cuts, but rather within cuts. My main frustration when shopping for jeans has been related to this area. After misjudging my first pair, I've come to realize that the key measurement for me is the waist to thigh ratio (I'm sure for other people it is something else). I'm a fairly large human, but hardly an outlier with regard to height and weight, so I think this might be a similar issue for many people.
When I finally found the ideal size (36 ± 1 in waist, and 13 ± .3 in thigh), I figured I could just select the same measurements in the same cut, but different models of jean. For example, I wear a 36x36 in 666xhs and a 38x36 in 666d and the measurements are right in the 'golden' region (I'm not concerned with tag size, as this is arbitrary). Now, my understanding of cut, and I may be mistaken here, is that 666 is a cut… 634 is a cut. Therefore, one would expect every model of these cuts to have similar measurements (I am talking averages, as I know that measurements will always vary to some degree). Therefore, if I can find my ideal measurements in a 666xhs, then theoretically I should be able to find them in the different models of the 666 cut (i.e. ducks, sb, etc.) and my experience is that this is not the case. Here is a line graph showing the waist sizes (in inches) as a function of thigh measurement (in inches) for my three favorite jeans:
Basically what you can see is that the XHS and the ducks follow each other in waist to thigh ratio (the lines are more or less on top of each other for all sizes); however, the sb, for example, is pretty far off. This, in my opinion, is why this model looks different from the other models of the 666 cut. What this equates to is that I won't/can't by a 666 cut in black. My loss. But really it is a double whammy because iron heart sells one less pair of jeans (we all lose). I don't know how often this actually stops people from spending their money, but I do feel that it adds frustration to the buying/shopping experience, and, for that reason, I think it is an area in which you can improve.
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^well put. In my case, I didn't get the 666SB because of the small thighs (think I mentioned it back in the dedicated thread back then).
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@DrBabyhorse Thank you for your analysis and data. I do know exactly what you mean, and you should have heard the choice language that pervaded IHUKHQ when we measured the 666SB. But I understand why it happens and am thus reasonably tolerant of it. I work on the basis that Haraki nor Tom nor the cutters nor the sewers are trying to ruin my life, so cut them some slack.
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I work on the basis that Haraki nor Tom nor the cutters nor the sewers are trying to ruin my life, so cut them some slack.
You're a good man. We could all learn something from that mind set. x0
Me and Winchy and Dylan aren't trying to ruin his life either, but he doesn't cut us any slack! ???
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It's harder to crack the whip on someone from halfway around the world
Not sure if this came up or how it would work, but while we are spitballing, how about a customer rewards program?
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^including retrospective credits, of course
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Not sure if this came up or how it would work, but while we are spitballing, how about a customer rewards program?
That is a good point, it is something that I have been vaguely thinking about doing, but never really paid enough attention to. I'll move it up the list of priorities…
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^including retrospective credits, of course
That's not a good point…
Can't blame a guy for trying…
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Hahaha. Nope, cant blame u at all.
Sounds excellent to me -
@grandmasterben What so because someone has big thighs they automatically would want 9" hems and want to drown their shoes.?
Out of interest Giles what sizes sell the most in say 634's. Is it the smaller or larger sizes?
Case in point, check out the flat head thread. that's a 9" hem and i'm a 32 waist and i dont think it drowns out my shoes at all!
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That's because you have them rolled up that they don't touch yours shoes.
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true…. I guess I always take for granted that I cuff so there's no break
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The only thing I wish you could do won't happen. I wish the 301 cut was available from you as well as self edge so that it could be kept in stock better. I've been waiting for nearly a year for the restock of the 8301.
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@van Olzon brilliant idea to make a brilliant idea out of an @madmonday brilliant idea…..
@van:
As a well known forum member ( ;)) requested some more auctions I decided to start the Mad'Monday Auctions.
These auctions start every Monday and end the following monday at 20 CET (19 GMT, 15 EST, 12 PST).I'll start this week with an item. There should be just one item in a week for less confusion.
Let's get this started guys …
First auction is here:
http://www.ironheart.co.uk/forum/index.php?topic=6761.msg372712#msg372712
