We know you love IH, but where do you think we can improve?
-
Or, as happened last time, loads of people decided they wanted a different size between deposit and final payment.
Gotcha,
Thanks for the explanation G.
-
And….Everything we do is predicated on "Is this good customer service? Will the customer leave this transaction with a smile on their face? Will they think 'Wow that was better than I could have imagined'"
So, when we do have a "non-refundable deposit", it is typically bullshit, because we hate pissing the customer off......
-
Creating The 633 sounds a simple tweak from the 634. It wasn't.
And as an owner of both, I will attest that they are not the same at all.
-
@Max:
IMO this is bollocks. I want to wear the shirt & stuff I like and it doesn't add any value if 100 other people in my city own it or just 5 over the globe. It's clothes that are meant to be worn, not collected.
I never got the "Look, I got something that you don't!"-attitude.
+1. Seems pretty selfish to want to have exclusive items while others are deprived of the enjoyment. How exactly should it affect my enjoyment if hundreds or even thousands of others have the same garment, as long as the quality and characteristics that make Iron Heart Iron Heart are reflected in it? And what if you're on a plane, in a meeting, or otherwise having a life when an item drops? I know predicting demand is hard, but it would be nice to be able to secure some of the desirable items that drop more reliably. I say this as someone who has been able to get all the grail drops he's wanted.
-
for more competition things, the last one did get 63 entries and just over 50 forum members voted for their favorites, we do have 3800 forum members, so if you want more stuff like that, more interaction and contributions from all forum members wouldn't hurt…
so the question becomes how to get more crowd participation while keeping your core base?
I have to say after the last competition my view was "OK, so the forum has evolved, people don't appreciate this shit any more, I won't bother again". Is that what I want to happen? No, but this is a 2 way street guys…..
& this is one of the reasons i shower praise on people who contribute faucets of their lives on the forum & just do stuff. can only speak for myself as a sensitive mad person, (on a closely related matter) if you are concerned with why someone isn't posting or posting weirder than usual send them a message or email or something.
@madmonday Now (IMO) here are some brilliant suggestions…...
here's my bad idea of the thread. as Europe has a few Iron Heart retailers . . . . do the same for North America. i know it isn't going to happen, because IHUK tends to keep their word even when it's not in their best interest . . . but it's really limiting the people reached by the product.
i mean this guy & max p said it best.
@mclaincausey:+1. Seems pretty selfish to want to have exclusive items while others are deprived of the enjoyment.
& finn i understand your view (sorry too lazy to grab & quote from the previous page) & collect tons of clothing, books, dishes, cars, women . . . really just name it if my bankroll allowed it i collected it. everyone does things differently & part of the charm of the brand in my humble opinion is it is sort of like a natural resource where once a product is gone it is usually gone for good.
makes me respect & appreciate the items more, of course i realize this isn't the view shared by most, but that doesn't make the differing view bollocks or rubbish . . .
-
Bulky westerners? Did you just call me fat??
-
I think that it is awesome that your brand is so open to suggestions and that the higher-ups themselves respond. I recently made a purchase that qualified for the starter kit (which entails a discount) and did not know it. Several weeks later I received an email from pay pal indicating that I had been refunded 65$. In other words, somebody at iron heart realized I could have saved that money and a posteriori refunded me. In my experience this type of customer care is rare, and I thank you.
That said, I do have a suggestion for where you can improve. Similar to some of the above comments, I am going to talk about sizing. Not between cuts, but rather within cuts. My main frustration when shopping for jeans has been related to this area. After misjudging my first pair, I've come to realize that the key measurement for me is the waist to thigh ratio (I'm sure for other people it is something else). I'm a fairly large human, but hardly an outlier with regard to height and weight, so I think this might be a similar issue for many people.
When I finally found the ideal size (36 ± 1 in waist, and 13 ± .3 in thigh), I figured I could just select the same measurements in the same cut, but different models of jean. For example, I wear a 36x36 in 666xhs and a 38x36 in 666d and the measurements are right in the 'golden' region (I'm not concerned with tag size, as this is arbitrary). Now, my understanding of cut, and I may be mistaken here, is that 666 is a cut… 634 is a cut. Therefore, one would expect every model of these cuts to have similar measurements (I am talking averages, as I know that measurements will always vary to some degree). Therefore, if I can find my ideal measurements in a 666xhs, then theoretically I should be able to find them in the different models of the 666 cut (i.e. ducks, sb, etc.) and my experience is that this is not the case. Here is a line graph showing the waist sizes (in inches) as a function of thigh measurement (in inches) for my three favorite jeans:
Basically what you can see is that the XHS and the ducks follow each other in waist to thigh ratio (the lines are more or less on top of each other for all sizes); however, the sb, for example, is pretty far off. This, in my opinion, is why this model looks different from the other models of the 666 cut. What this equates to is that I won't/can't by a 666 cut in black. My loss. But really it is a double whammy because iron heart sells one less pair of jeans (we all lose). I don't know how often this actually stops people from spending their money, but I do feel that it adds frustration to the buying/shopping experience, and, for that reason, I think it is an area in which you can improve.
-
^well put. In my case, I didn't get the 666SB because of the small thighs (think I mentioned it back in the dedicated thread back then).
-
@DrBabyhorse Thank you for your analysis and data. I do know exactly what you mean, and you should have heard the choice language that pervaded IHUKHQ when we measured the 666SB. But I understand why it happens and am thus reasonably tolerant of it. I work on the basis that Haraki nor Tom nor the cutters nor the sewers are trying to ruin my life, so cut them some slack.
-
I work on the basis that Haraki nor Tom nor the cutters nor the sewers are trying to ruin my life, so cut them some slack.
You're a good man. We could all learn something from that mind set. x0
Me and Winchy and Dylan aren't trying to ruin his life either, but he doesn't cut us any slack! ???
-
It's harder to crack the whip on someone from halfway around the world
Not sure if this came up or how it would work, but while we are spitballing, how about a customer rewards program?
-
^including retrospective credits, of course
-
Not sure if this came up or how it would work, but while we are spitballing, how about a customer rewards program?
That is a good point, it is something that I have been vaguely thinking about doing, but never really paid enough attention to. I'll move it up the list of priorities…
-
-
^including retrospective credits, of course
That's not a good point…
Can't blame a guy for trying…
