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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    All Things Mac/ Apple

    General Chat
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    • GilesG
      Giles
      IHUK Crew
      Joined:

      We use Mac Mail at IHUKHQ.

      We use IMAP. We have certain email addresses that go to all of us (sales, shop etc etc).  And we have an understanding about who answers what, but we would like to get a bit more sophisticated.

      So for example, without CCing the other members, is there some way we can let them know that a particular email has been handled.  Or if it cant be answered by (say) me, I can flag it for action by someone else.

      Any ideas?

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 1 Reply Last reply Reply Quote 0
      • S
        Snowy
        Joined:

        It's one of those things that there is no system that works for everyone in e-mail. To do it proper you need to move from e-mails to ticketing systems and let e-mails forward to the system and use it to reply from etc.

        In e-mail itself, the 2 methods I've seen work;
        a)1 each person gets a colour, when a message is picked up or allocated to/by that person, the colour is updated
        b)Create folders for each person, drag any items to work on into the folder and leave as unread in there. Any mail not in a folder is yet to be picked up by anyone.

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          Thanks Snowy…......G

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • mclaincauseyM
            mclaincausey
            見習いボス
            Joined:

            How about these guys?

            http://freshdesk.com/helpdesk-features

            Think it, be it.

            last edited by 1 Reply Last reply Reply Quote 0
            • S
              Snowy
              Joined:

              The Collaboration App getting all the buzz at the moment is Slack,

              https://slack.com/

              Don't think it's exactly what you're after.

              If you want to move beyond e-mail there's a whole ton of solutions out there. Asana, ZenDesk, Flow, all come to mind and can often integrate with each other. Essentially you'd be turning e-mail into a ticket/task/item, and then working on/through that.

              The slack video is a nice 3 minute video if nothing else 🙂

              last edited by 1 Reply Last reply Reply Quote 0
              • S
                shego
                Joined:

                Zendesk released 'inbox' https://signup.zendesk.com/inbox

                last edited by 1 Reply Last reply Reply Quote 0
                • georgeelG
                  georgeel
                  Joined:

                  @Megatron1505:

                  Replace, the SSD has made my 2010 MBP feel like new. I seriously cannot recommend this upgrade enough, my MBP was basically a paperweight and now it runs like a dream, and the fan has not kicked in once since I upgraded either.

                  Yeah, I saw this happen! My early 2009 Mac Pro is letterally  reborn with a new 250GB samsung SSD. ah, don't forget to catch trimenabler, it makes believe your mac that the new ssd is  Apple and activates trim functions!

                  IH-888S-142OD

                  last edited by 1 Reply Last reply Reply Quote 0
                  • Megatron1505M
                    Megatron1505
                    見習いボス
                    Joined:

                    Thanks @georgeel , I had meant to do that but forgot (as usual), just sorted it thanks to your reminder  🙂

                    Made in England, clothed in Japan, fed in America and drunk in Belgium !

                    last edited by 1 Reply Last reply Reply Quote 0
                    • georgeelG
                      georgeel
                      Joined:

                      So I bought the iPhone 6, the small one. I left the iPhone + because it is too big compared to me.
                      6=ok, I keep it in my front pocket, on the left.
                      I don't like android devices for one reason only: the audio apps (synthesizers, music studios etc …). Too few and too much latency! Apple devices are pro level audio units.

                      iPhone 6 has left me puzzled. Its look is not much of a surprise: it is nothing more than a giant iPod Touch. And the camera lens sticking out is a drop in style.

                      I do not believe that the supremacy of Apple is going to last much longer. Speaking of design, I fell in love with the Huawei Ascend P7. I find it wonderful!
                      When I saw it I thought: this is the future!

                      IH-888S-142OD

                      last edited by 1 Reply Last reply Reply Quote 0
                      • georgeelG
                        georgeel
                        Joined:

                        Delete everything I've written above. I made ​​a mistake. iPhone 6 is the best phone on the market. Apple is the present for sure, and maybe the future as well. Huawey is cute, but has a long way to go.

                        IH-888S-142OD

                        last edited by 1 Reply Last reply Reply Quote 0
                        • rubenR
                          ruben
                          Joined:

                          I jumped ship for 36 hours, tried so hard to love the Sony z3c but the 6 just won in every single way for me. Glad I have android a chance but never again.

                          Sent from my iPhone using Tapatalk

                          last edited by 1 Reply Last reply Reply Quote 0
                          • S
                            Snowy
                            Joined:

                            One of the guys I work with was recently given a brand new Windows Nokia top of the line phone. He lasted 2 weeks. Said it was the best advertising for iPhone he's ever experienced. Went out about bought a phone retail as apposed to having to use company provided windows phone.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • mclaincauseyM
                              mclaincausey
                              見習いボス
                              Joined:

                              So funny how individual our experiences are. Apple has been a complete train wreck for me and many of my friends since 7.0, and I've had a pretty good experience (with some compromises, but everything generally works) on a top of the line Windows phone.

                              Think it, be it.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • S
                                Snowy
                                Joined:

                                Tomorrow's the day of the next event. Hoping for some good news on hardware and software.

                                Interestingly enough I converted another guy to Mac this week. Unintentionally. When I started @ my workplace I was literally the first mac in the entire company. Just over 18 months in and there's at least 5-10% of the company rocking macs, seemingly gaining at least 1-2 users a month who are buying and using their own hardware. I love it.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • Megatron1505M
                                  Megatron1505
                                  見習いボス
                                  Joined:

                                  The ghost of Steve Jobs is proud of you.

                                  Made in England, clothed in Japan, fed in America and drunk in Belgium !

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • mclaincauseyM
                                    mclaincausey
                                    見習いボス
                                    Joined:

                                    Ghost? Wasn't he reincarnated as a future Foxconn employee?

                                    Think it, be it.

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • S
                                      shoque
                                      Joined:

                                      @mclaincausey:

                                      Ghost? Wasn't he reincarnated as a future Foxconn employee?

                                      😃

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • mclaincauseyM
                                        mclaincausey
                                        見習いボス
                                        Joined:

                                        Apple should at least take you out to dinner and a movie before selling you a mini. 4GB or RAM, now soldered on. $100 extra to get a usable amount of RAM (8GB). They went digging around an antique store and found some 5400 RPM spinning disks. You have to pay $250 to upgrade that nonsense to a Fusion Drive. So now you're at $850 for an entry-level desktop running a processor from 2009. That's simply not acceptable.

                                        Think it, be it.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • S
                                          Snowy
                                          Joined:

                                          ^My parent's Mini has been running since 2007 and has not ever missed a beat. It's been the best desktop I've ever bought. And I have no idea how in the hell a spinning disk has lasted so long. I'm tempted to get my folks another one for christmas this year.

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • mclaincauseyM
                                            mclaincausey
                                            見習いボス
                                            Joined:

                                            Mine's been great too, but sticking your customers with decade-old (being literal here) storage technology when you're supposed to be a premium marque is a slap in the face.

                                            Think it, be it.

                                            last edited by 1 Reply Last reply Reply Quote 0
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