Random Announcements
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Guy that made my incoping pen… What a swell guy!.. If only he knew how many times/ week I drop my pen
Eli,
I have really bad news! I shipped your pen out this morning and was taking a look at it before I put it in the mail and saw two defects in the acrylic!! I am pretty sure the marks are from the clips in the case. (I am actually waiting on new custom cases with soft interior) Sometimes when I turn the pens they get hot and soft… I must have put it in the case too soon.
The really bad part is I cannot get another piece of acrylic like that so I cannot even make you a new one. I went ahead and put it in the mail as is and refunded your total amount paid via Paypal. You can have this pen "on me". I hope that this is acceptable.
I really take the quality of my product very seriously, and if I could get another piece like this I would have made you a new perfect one.
I hope that you will give me a chance in the future.
Have a wonderful day.
Ryan -
now that is customer service.
good sh!t
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^Haha, currently waiting for the UPS man to hand me a blue bag …