We know you love IH, but where do you think we can improve?
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This has been existent and quite annoying for a while now, but I'm just getting to report it now:
When I enter a keyword into the search box on the main website (e.g., the word "collarless") and the suggested products appear, automatically the first product of the suggested search results is selected. In other words: When I hit enter to search for a word that I entered initially, the website takes me to the product page of the first product that was suggested and selected. Instead, it should take me to the page where all the search results for that word I entered will be shown.
Here's a screenshot which I hope will clarify what I tried to describe above:
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@cityofdelusion thanks for reporting, I will discuss with our dev team and we will look at getting a fix implemented soon
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@cityofdelusion No problem. You're not the first, having just discussed with a few members of the team, will be a quality of life improvement appreciated by all!
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@AdamJ said in We know you love IH, but where do you think we can improve?:
a few members of the team
That's a strange way of spelling "Alex"
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@cityofdelusion This has been something that’s bothered me a few times
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@iammortalcombat same with switching from UK to EU. My wishlist disappears entirely
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Not taking the VAT off an ex-EU Iron Heart Germany order is an interesting, negative change.
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@JerkStore Consistent pricing is an Iron Heart International policy.
Note that Iron Heart Germany now offers free shipping to non-EU countries on orders over 200 euros.
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@JerkStore had this recently, but then I get charged GST again when it arrives into my country as the VAT amount isn't stated on the invoice.
not sure where the differences lie between IHUK and IH-Germany in terms of shipping procedures. I'm happy to pay some form of VAT but not double.
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Iron Heart Germany are following our global pricing policy.
We had a choice when determining our pricing policy either to price high and refund VAT for non UK/EU customers or price lower and not refund the VAT.
We decided on balance that having our retail price as low as possible and the same for all our customers worldwide was the simplest approach.
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any chance of making more work shirts with snapon buttons ,you mainly only do them on the western shirts, it would be nice to see more on the work shirts.
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@Mike_Lima_Papa, changes have been made to more recent shirts to try to improve the issue. We are still continuing to test our theories on further improvements.
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It would be nice to see some more length in the body of the UHF’s for us tall folks with long torsos. I’m 6’4 and 190 pounds and pretty much have to buy XXL in UHF’s to get enough length in the body so I don’t look like a belly dancer. Because of this, they don’t fit me that well because the chest is huge and the arms are crazy long even at my height. Extra length would help me avoid having to size up. T shirts are the same too, too short even in the long sizing.
I also agree with the previous poster that it would be nice to see some more competitive products in leather. I’m pretty sure he also bought Y’2 for similar reasons to me, better leather selection and better cuts with a more modern aesthetic. TJ gets a lot of business because Y’2 and Double Helix offer so many cool products and have good cuts that fit a range of people. The deer stuff is cool but it would be nice to see some more variety in leathers and cuts. Not complaining, I just see this as something Iron Heart is missing out on product wise.
Lastly, it would be cool to see some waxed products! Ship John absolutely kills it with waxed jackets, I’d love to see a Japanese take on this.
These are all more wishes than anything. Basically a dream list of things I’d love to buy.
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This may have already been covered, (without scrolling back through the thread), and bear in mind this is only a minor nitpick….
I’d like to see larger interior pockets on the jackets.
This year I bought the winter parka and the oiled N1. I really enjoy both jackets and have worn them a ton already. Solidly built, warm, stylish, functional. The interior chest pocket on both is too small.
On the winter parka my iPhone fits, but it stands about 1/2” above the pocket so I can’t use the Velcro closure. I tend to use one of the outside chest pockets because of this, but would prefer to use the inside pocket to keep it warmer.
On the N1 my phone will fit if I slide it in sideways and carefully feed it down to the bottom of the pocket … it’s a tight fit.
My wallet won’t fit either.
Again, more of a small nuisance and take this as constructive feedback. I love both jackets!
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Love my work shirts, but the buttons on all of them frequently slip out and are a bit small to fumble with on the heavier fabrics. I like the cat-eye look though.
