@TeflonDon said in IH-634-XHS - 25oz Selvedge Denim Straight Cut Jeans - Indigo:
The core of the issue is that shipping out of the EU and charging the VAT is quite a hassle for the seller.
One is the paperwork that has to go with the shipment - but the seller also needs to set up their accounting to handle sales without VAT correctly. And to document that the goods are sent out of the EU.
Unless a shop sells a lot out of the EU it’s simply not worth the trouble. Now some decide not to ship out of the EU (and are occasionally criticized for that), others offer to ship but don’t deduct the VAT.
I assume that Iron Heart Germany is a fairly small operation, with very limited sales outside the EU (where they are in competition with IHUK, Selfedge, IH Japan etc), so a setup allowing for deduction of VAT is probably out of the question.
Somehow I didn't think of each iron heart as a different entity. But that kind of makes sense.
I always thought iron heart is big enough but if they aren't...
A simple "hey! We are small operation so setting up dealing with international vat is not worth the hassle. We did charge vat to you. Your government will charge vat and some more duties and handling fees to you. Here's the link of explaining a bit more how you can reclaim vat from your government. If you don't want the hassle, we are happy to cancel and refund you your order. " would have saved me a lot of annoyance and them answering a bunch of posts.
Instead all I got was
"hey! You'll probably pay 20-30% extra for duties, taxes and fees!"
"Why do I have to pay 20-30% when shop page says vat is included?? And duties are usually way less?'
"you're responsible for taxes and duties since you're outside EU"
"So did I pay vat to you or no?"
"Please see your invoice attached.
You do not pay VAT and you do not pay for shipping.
Invoice says 395 €. Taxes 0. ".
"Ok. I don't particularly need 500€ denim so if it's 395+ 20-30%, cancel the order."
Order is cancelled and refund is on the way but as of now I still have not understood did I pay vat to germany?
From where I stand it was still "395€ taxes 0" invoice with webpage saying 395€ vat included. So 395 for EU and 500€ for the rest of the world...