Product Returns to IHUK

[Chris]

It does have tracking- the customs form number will work, at least until it leaves the US.  After that, it's a bit iffy.  Some countries (Belgium and Switzerland, for instance) will input the US customs number into their system when they receive the package, so you can actually track it from drop off to delivery.  The Royal Mail hasn't done this yet, to my knowledge.

Also, if you mark the customs form and the package as a Return of Goods, it should prevent any Customs charges.  I emphasize "should"…

[tatmantall]

Thanks Chris, I did all of that so fingers crossed!

[Chris]

Have faith- it will probably get there.

If it reassures you at all, I've only had one package disappear permanently (stupid Belgian Post) when shipped internationally via USPS.  A couple of them took a really, really, really long time to get there, but they did make it to the destination intact.  Eventually.

[tatmantall]

Yeah, I just have a complete lack of faith in USPS. They make me want to vomit when just sending a letter to nearby town let alone internationally. They are a bunch of unintelligent boobs.

[Snowy]

@Chris:

It does have tracking- the customs form number will work, at least until it leaves the US.

Same system in AU. Even untracked international packages use the customs number to trace packages throughout the world. Just have to call the post office up and quote it, a minor pain, but better than no tracking.

[Giles]

OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

For the time being, you will have to be logged into your account at the shop to be able to view this page.

http://www.ironheart.co.uk/returns-shipping

[manufc10]

Nice, I like it @Giles.

[Anesthetist]

Sounds fair to me.

[Giles]

OK.  I got bored of waiting for an elegant solution.  So I have cobbled an interim solution together.  Tell me what you think and feel free to start using the service.

I have guesstimated what we will get charged (on average per territory) per return.  If after a month or so we find the amounts charged are too high or too low, we will adjust.

http://www.ironheart.co.uk/returns-shipping

(the need to be logged into your account to view/purchase has been removed)

[Giles]

Have swapped UPS for Interlink in UK.  That has enabled us to reduce cost of return from £10 to £7…..