Ship John
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@hgering27 Totally agree. I think it's such a cool little company that makes great products and I am sure they are super busy. But yeah a little effort to communicate with customers and especially those who have preordered stuff would be a nice bonus.
I on the other hand am wondering if there is ever any extra that would pop up on the website for those who didn't preorder. Has it happened before? Or is it tough luck if you missed the preorder window?
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I got an email about a week or so ago saying that they were running behind on the Sashiko.
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@Northman definitely, i love that its a small company, and they make awesome stuff. I love buying from them. Its just if they set a date on something, id kind of expect some sort of updates if its not going to fall in the advertised timeline, mainly referring to the sashiko as I know the kristofferson they said mid decemberish
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@northsouthdenimguy yeah i saw that but thats still kind of vague, and that was a message from them from about 2 weeks ago. i am just hoping it comes sooner than later
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My V2 Wills Jacket from 2022
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@hgering27 I was also a bit surprised by the vagueness of that email. I also have no problem waiting but it would be nice to have a rough estimate of when they will be finished.
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@denami exactly, like i get it, stuff happens, at this point im hoping it comes early january
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I on the other hand am wondering if there is ever any extra that would pop up on the website for those who didn't preorder. Has it happened before? Or is it tough luck if you missed the preorder window?
Not on the website, but extras do pop up in-store which is how I scored my indigo sashiko ori. I stopped by the last time I was in Portland and was surprised to see they had a rack with a number of sizes of the indigo sashiko ori a few weeks after the last pre-order had delivered. The folks there said that they always have a few extras on hand to accommodate size exchanges for pre-orders, and whatever is left hits the shop floor. You might luck into one once the pre-orders go out if you have a buddy in the area.
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@SonnyTheElder the last indigo sashiko im pretty certain they had some extras pop up in the site and then they also had seconds pop up on the site. I remember because I was thinking about doubling up
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@hgering27 they also had “seconds” of the indigo sashiko pop up randomly on the site, that’s how I got mine earlier this year.
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Do the sashiko shirts shrink? Looking at XL and 2XL and probably between sizes. Would take the shoulder measurement of 2XL but the other measurements of XL gladly.
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@Northman yeah they shrink considerably. I’m between 2 and 3xl because of my chest and shoulders. I got 3xl and did a super hot soak/hot wash/hot machine dry and it shrank a good amount. I don’t have exact dimensions but it definitely shrank
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I wasn’t really surprised. If you spend any time reading his IG responses to people who ask questions or leave comments, it’s pretty clear that customer service isn’t his strong suit. That said, his crotchety attitude is probably part of the appeal for a lot of people
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Edit: I don’t have anything against his attitude. I just think it’s really funny to read his responses to people.
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@northsouthdenimguy yea I get a kick out of the comments too haha but anytime I’ve reached out to the shop directly they’ve had awesome customer service. I was surprised about the email because he made a point to say an email was coming but it was essentially what was already stated in the comments.
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@denami exactly, there wasnt really anything else said in the email... its also funny because his actual team of employees are actually SUPER nice and their customer service is great. Mike just seems kind of to the point, no fluff
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Yes, their customer service has been great the few times that I’ve interacted with them.
I’ve generally lowered my expectations for on-time MTO footwear and preorder clothing. I don’t think I’ve had anything over last handful of years that’s been on time.
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@northsouthdenimguy I agree my expectations are lower for MTO, BUT on the website it says “delivery by end of November at the latest” so that kind of sets an expectation. I work in customer service and sales in a different industry, and I tend to live by, “under promise, over deliver.”
I’m just really wanting to finally have it. I know it’ll be worth the wait.
