The Real McCoys
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^ let me know how that goes. I've sent them a couple of emails requesting some info on a couple of products and have never heard anything back. Business must be good…
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@QuantumMechanic I had the same experience when I had some initial questions about the vest. So I ended up "live chatting" with Superdenim.com who sells RMC inventory and was responded to immediately.
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^ let me know how that goes. I've sent them a couple of emails requesting some info on a couple of products and have never heard anything back. Business must be good…
Ha! I enquired about a restock of the Alpaca Vest this week and got no response!?
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Not at all. Sharing stuff like this helps other people decide whether or not to buy from retailers/brands. These things will happen from time to time, but it's pretty important for the company to deal with it in the right way, which is mainly a swift, compassionate response.
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^ Cheers for posting that and for the live chat tip too. Great to see they are handling it properly.
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My brown Steinbeck, bought last February from the Harajuku RMC store (beautiful shop and attentive service):
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@zatenm Between this and the split steer T3 you have a leather jacket game we all can aspire to. Well done.
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How is the sizing of the Steinbeck jacket? Which size do you own and what are the length of the back and sleeves measured the ironheart way?
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@Barbarian Dave sorry I haven't been on this forum for some time !
My jacket is size 40. I'll measure the back and sleeves for you this evening….Sent from my iPhone using Tapatalk
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@Barbarian Dave here are the measurements (IH way) for my size 40:
Shoulders: 19"
Chest: 21.5"
Sleeve: 25"
Length: 24.25"Hope this helps….
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Thank you very much zatenm, you helped me a lot. Unfortunately I know now that the jacket will be too short for me.
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I am really upset. Found a sort I LOVE, but the largest they make is far too small
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That's the way I was looking at it too. I figure my experience here can be useful to all who read this thread. Given this initial response, I'm feeling very confident in how RMC will proceed in resolving. I'll update when I can.
For anyone who was following this, sorry for the delay in updating….life got hectic. RMC took care of the issue completely, paid for shipping to Japan (from the US) and back to me for the repair and recheck of the item. It was back to me in about 1 week and they were very professional and courteous about the whole thing. We very pleased with the customer service I received and as of right now, the issue seems to be completely resolved.
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Looking to buy a pack of the two pack mccoy's t-shirts, now blue in green doesn't stock TRM where is my best bet to order from?
Thanks!
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Looking to buy a pack of the two pack mccoy's t-shirts, now blue in green doesn't stock TRM where is my best bet to order from?
Thanks!
You could try superdenim or the london store
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Thanks! I got in touch with Standard & Strange who were most helpful. Also saves me the $25 shipping fee from Superdenim/TRM London.
