The Real McCoys
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Given their reputation and the price point in this thing, I am assuming they will. I just emailed them about. Unfortunately I had already discarded the original tags because I had planned on keeping it. Although I am sure that will not be an issue given I only had it two weeks and it will likely be considered "defective".
I know it's a first world problem, but just kinda bummed to see it happen to such a great piece. That being said, it is made by humans and there is always a margin of error…
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Agreed but at the price, you should expect to be able to get it sorted at no extra charge!
I have one of their overdyed m65s.
There is a fucking huge quality control issue with it. This being that the hood is not actually stitched in to the jacket properly.
Yes we all make errors, but for the price charged for their stuff outside of Japan. You should expect to get it sorted in a hassle free manner!
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I agree 100% and am hoping that is the case. I had read about some quality control issues in this thread, but figured with this piece being such a high price item, I would bypass that. We will see, I emailed them yesterday so hoping to hear back by Monday at the latest.
Unfortunately I have been spoiled by IH in terms of quality and customer service. I know @Giles and H would never allow such a quality control issue to take place, and would bend over backwards to make it right if it ever did happen
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Sorry to see that as you sold me on getting one.
Hope they make things right
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I am sure they will.
The hard part is, the vest is sick AF! It just makes me leery to get another as I am unsure of what issues I would encounter with that….I am really leaning toward just a refund at this point.
I'd love to see IH do some sort of variation on this style best. I'm sure that would be a winner on all fronts.
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I am sure they will.
The hard part is, the vest is sick AF! It just makes me leery to get another as I am unsure of what issues I would encounter with that….I am really leaning toward just a refund at this point.
I'd love to see IH do some sort of variation on this style best. I'm sure that would be a winner on all fronts.
If need be my office is near the London store. Let me know if you need any help!
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^ let me know how that goes. I've sent them a couple of emails requesting some info on a couple of products and have never heard anything back. Business must be good…
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@QuantumMechanic I had the same experience when I had some initial questions about the vest. So I ended up "live chatting" with Superdenim.com who sells RMC inventory and was responded to immediately.
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^ let me know how that goes. I've sent them a couple of emails requesting some info on a couple of products and have never heard anything back. Business must be good…
Ha! I enquired about a restock of the Alpaca Vest this week and got no response!?
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Not at all. Sharing stuff like this helps other people decide whether or not to buy from retailers/brands. These things will happen from time to time, but it's pretty important for the company to deal with it in the right way, which is mainly a swift, compassionate response.
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^ Cheers for posting that and for the live chat tip too. Great to see they are handling it properly.
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My brown Steinbeck, bought last February from the Harajuku RMC store (beautiful shop and attentive service):
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@zatenm Between this and the split steer T3 you have a leather jacket game we all can aspire to. Well done.
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How is the sizing of the Steinbeck jacket? Which size do you own and what are the length of the back and sleeves measured the ironheart way?
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@Barbarian Dave sorry I haven't been on this forum for some time !
My jacket is size 40. I'll measure the back and sleeves for you this evening….Sent from my iPhone using Tapatalk
