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    • DougNgD
      DougNg
      Joined:

      @simon626:

      I'm having problems checking out on the ironheart shop. After finally entering all my information and getting my credit card verified and stuff, when i finally click "Confirm Order" all it does is take me back to the previous page with the majority of the spaces blank again. Is anyone else having this problem?

      Is your credit card approved for international orders? I have one card that doesn't like it when I place an order overseas and cancels it every time. I have to call the cc company and they give me a 24 hr windown to place international orders

      I know violence is not the answer, I got it wrong on purpose

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        So this is what is happening.

        Many US/Canadian credit cards get stopped by the credit card company as they think that the purchase of denim from the UK is a fraudulent transaction.

        Unfortunately ZenCart (our shopping cart) deals with this problem in the most pathetic way imagineable, it gets the code for "fraudulent transaction" from PayPal and zeroes out the credit card information that you have so painstakingly entered.  This is bad enough, but Zen does not even bother to pop up a message saying what the problem is.  ZenCardt are showing fuck all interest in this (in my view bug) despite that fact that it makes our site and Zen look like a bunch of frickin amateurs.

        I am in the process of moving away from PayPal as the credit card processor (we will obviously still take PayPal), we are hoping that the new credit card processor will send Zen a code that it handles elegantly.

        In the meantime if you do have this problem. when you have extracted your forehead from the PC screen, please phone your credit card company and ask for the restriction to be lifted.

        A mortally embarrassed, Giles

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • DougNgD
          DougNg
          Joined:

          Personally, I prefer that the cc company does that. Someone in France maxed out my credit card once for "consultation services"

          Since then, I either use Paypal for international orders or I just call the CC company. It's just not worth the hassle of someone stealing your money like that

          FYI: the credit card company waived the charges, but it took a couple weeks

          I know violence is not the answer, I got it wrong on purpose

          last edited by 1 Reply Last reply Reply Quote 0
          • GilesG
            Giles
            IHUK Crew
            Joined:

            I have no problems with the Credit Card company doing that, what I have a problem with is Zen assuming that the customer has a crystal ball and therefore does not need some advice as to what the issue is.  I get an email from Zen everytime this happens (so they know there is a problem - so you think they could pop up a message to the customer).  It pains me to see some customers trying 6 or 7 times to pay for an order.  If I catch it happening I email or phone the customer, but it is a shit way to handle a paying customer and I lose more sleep over this than anything else…..

            G

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 1 Reply Last reply Reply Quote 0
            • DougNgD
              DougNg
              Joined:

              Perhaps adding a "WARNING" to the checkout page would be of assistance?

              ie: "If you are having difficulties checking out and you are an international customer, please check with your credit card company to see if you have a hold on international purchases"

              I know violence is not the answer, I got it wrong on purpose

              last edited by 1 Reply Last reply Reply Quote 0
              • GilesG
                Giles
                IHUK Crew
                Joined:

                Peter has just reminded me that we tralked about doing this.  I siad no because I think it looks shitty and pitiful, but on balance it appears to be the only solution we have.  I will ask him to do it…..G

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 1 Reply Last reply Reply Quote 0
                • BeatleB
                  Beatle
                  Joined:

                  does this mainly happen to new customers or registered customers as well ?

                  We can do anything

                  http://bybeatle.com

                  last edited by 1 Reply Last reply Reply Quote 0
                  • SeulS
                    Seul
                    Joined:

                    I've been having this with a UK website (Play.com) now as well… But I hate calling customer support service...

                    Why don't they just accept Paypal for fuck sake...

                    last edited by 1 Reply Last reply Reply Quote 0
                    • D97x7D
                      D97x7
                      Joined:

                      I've had it happen to me twice, both times UK companies both times I was a returning customer and I live in the UK.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • BeatleB
                        Beatle
                        Joined:

                        this sucks…

                        We can do anything

                        http://bybeatle.com

                        last edited by 1 Reply Last reply Reply Quote 0
                        • C
                          cowsareforeating
                          Joined:

                          When do jeans stop bleeding? I really want to wear some lighter colored suede shoes that wouldn't look good with raw denim stains. More specifically when will IH-301's stop bleeding 😛 I've heard the tips about taping your hem but i'd really rather not.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • mvbM
                            mvb
                            Joined:

                            you can try spraying the cuffs inside out with water repellent spray though opinions of the effectiveness vary

                            last edited by 1 Reply Last reply Reply Quote 0
                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              @simon626:

                              Does slubbiness = more roughness  YES

                              And does more roughness or abrasion = contrasty fades YES

                              So would slubby = contrasty fades?  YES

                              And if so, can it be assumed that the new 18oz denim will fade faster than the usual 21 oz denim? IT WILL FADE WITH MORE CONTRAST, BUT THE UNSTRESSED/UN-ABRADED/UNEXPOSED TO THE ELEMENTS AREAS WILL STAY DARK

                              Just a random thought/ question.

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                              last edited by 1 Reply Last reply Reply Quote 0
                              • BeatleB
                                Beatle
                                Joined:

                                lol..simon, I thought you didn't like od fades and wanted to go with indigo ?

                                We can do anything

                                http://bybeatle.com

                                last edited by 1 Reply Last reply Reply Quote 0
                                • riffblaster generalR
                                  riffblaster general
                                  Raw and Unwashed
                                  Joined:

                                  od's are seriously awesome simon.  you will be happy, especially if you aren't super into black jeans.  the indigo tint is there all the time.    i wish my 301 od's had fit better because i loved the denim and the color.  i want to get another pair of od's this year at some point which leads me to this question….

                                  is there a timeframe of when the od busters will be released?  i am on the fence about 666, busters, or 634s in od.

                                  PUT DOWN THAT STARBUCKS, PICK UP THAT GNARBUCKS!!

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • SeulS
                                    Seul
                                    Joined:

                                    Well, after a year of wearing my SEXIH07bks I can only state this:

                                    • didn't like the OD
                                    • LOVED the superb fit so bought the indigo version
                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • BeatleB
                                      Beatle
                                      Joined:

                                      to me, od is like next level denim. I just love how the denim looks always slick and clean - same token I absolutely enjoy the speed of fading you get when wearing a regular pair of indigos.

                                      Riffblaster - I know the od Busters are ordered - so maybe they will hit the Castle around March …but you know how they say - "it will happen when it happens"

                                      We can do anything

                                      http://bybeatle.com

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • SeulS
                                        Seul
                                        Joined:

                                        I just have the opposite of opinion there, Beats… Had the feeling they always looked dirty (they more than probably just were)... Indigo is better at camouflaging dirt, I guess...

                                        Mainly, though, I treated them wrong from the start... Machinewashing to try and shrink them for example... What was I thinking?.. Anyway, sticking to indigo for 2k11... And very few handwashes...  😘

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • deadendproD
                                          deadendpro
                                          啓蒙家
                                          Joined:

                                          overdye is like a toddler. you have to stick with them and be patient, but as time progresses the denim lightens up and out pops the shades of blue that you never knew existed. and unlike indigo where you can readily and easily check progress with the fading, overdye only shows when it is ready to be seen. just hit it hard dude. as long as you like the cut, the denim and denim treatment will speak for themselves.

                                          Currently Wearing:
                                          SExSx3s 27-01
                                          15.4oz 3sixteen Type 3
                                          25oz Samurai Type 1

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • SeulS
                                            Seul
                                            Joined:

                                            Let it be known that my SEXIH07bks will stay with me - only on me dad's legs for now… Love 'm way too much to sell (the thought alone makes me feel queasy)...

                                            And deadendpro: I know, and completely agree with what you say... But I dropped me wee'un on its head at the start and can't imagine it speaking properly anywhere soon...

                                            last edited by 1 Reply Last reply Reply Quote 0
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