Iron Heart UK V3 - The New Web Site

[JCar2666]

Anyone else having a problem viewing the iron heart web site?  Every time I click to view any item I get a blank white screen like this…......

http://www.ironheart.co.uk/bottoms/ih-634s-b.html

[Snowy]

^Working here, cleared my cache, new browser etc, and still working.

[Giles]

Works for me….

[JCar2666]

And of course it's only me.  Im fine on my iphone but my MacBook Air is giving me the problem.  Any idea why this might be happening?

[Giles]

@Giles:

American and Canadian customers please read.

We have found an issue with the way addresses were held in our old shopping cart (Zen).  Zen did not require a state to be part of the billing address.  So if you did not enter a state when registering in the old shop, we could not import a state into our new shopping cart (Presta).

Presta require a state when validating an order.  If there is no state, then the order fails.

Please can you check your customer profile and add a state if non is in your billing address.

This does not apply to customers registering since we launched the new site as a state must be entered, otherwise the registration fails.

Further.  We have found out the following.

PayPal express on the old website allowed all sort of abbreviations in the registered address when validating a payment.  Paypal (Classic) does not.  We now use the classic PayPal and not Paypal express.  We do this so that a customer has to go through our shop software, if they do not (by using Paypal Express) then gift vouchers are not recognised.

So if you have keyed your registered address into the Iron Heart shop with abbreviations in the address, then Paypal will reject the payment.

It is supremely irritating for all involved, but our shop software simply can't edit for every possible abbreviation used (St, Ave, Rd, Bvd etc etc) and Paypal will reject the payment if it does not get a 100% match. This is for security purposes and fraud prevention. I hope you understand.

So please, if you think you may have a stored registered address that is different from what Paypal holds, then update your address in the shop.

[Snowy]

@JCar2666:

And of course it's only me.  Im fine on my iphone but my MacBook Air is giving me the problem.  Any idea why this might be happening?

Is it still giving you grief? If so, what browser are you using? Are you able to load any pages at all, or just not that one page?

Whilst waiting for an answer, I suggest holding down the shift button and hitting the reload button on the page and seeing if that fixes it up.

[JCar2666]

I was able to rectify the problem Snowy.  I went into the reset safari function and rest pretty much everything except saved passwords and favorite sites.  Problem is now rectified 

[Snowy]

Great to hear Jcarr2666

[shoque]

Tried in all various browser configurations on all OSes including Mac, Win and Linux and it works fine.

Edit: Saw problem is already solved, nvm.

[FurattoHeddo]

Main page looks like this now (was the same yesterday)?:

[JCar2666]

^^I'm having the same problem.  Thought it was just my laptop again…..

[hajduk]

having same thing here.
since yesterday.
at my PC´s job or at home on my mac.

[JCar2666]

Having the same problem with my iPhone as well.  Does anyone know why this is happening?

[Finn666]

let´s just wait what shoque and/or Giles come up with…maybe they´re working on the page atm., who knows!

[JCar2666]

^Well no shit there's always that!!

[shoque]

have no idea what that is, temporarily fixed. thanks for reporting the issue guys.

what's funny though is that i did not make any changes at all to the page since about 2 weeks.

[shoque]

fixed. invalid css cache file caused the issues, wtf.

[rocket]

well done…

[shoque]

thx, in case you still get the old way just do a refresh please, sorry for the hassle…

[hajduk]

do not be sorry please!
big thanks to u!