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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Iron Heart UK V3 - The New Web Site

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    • S
      Snowy
      Joined:

      Should make for a much faster global experience when browsing the site. Proof as always, is in the pudding tho :).

      I think the other bit that came along with this migration is Cache-Control being set, which means all of our devices no longer try request from the server(s) images it already has and has been told to keep handy.

      This is some really next-level shizzle. The website is now like the 21/23/25oz of Denim :).

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        American and Canadian customers please read.

        We have found an issue with the way addresses were held in our old shopping cart (Zen).  Zen did not require a state to be part of the billing address.  So if you did not enter a state when registering in the old shop, we could not import a state into our new shopping cart (Presta).

        Presta require a state when validating an order.  If there is no state, then the order fails.

        Please can you check your customer profile and add a state if non is in your billing address.

        This does not apply to customers registering since we launched the new site as a state must be entered, otherwise the registration fails.

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • JCar2666J
          JCar2666
          Joined:

          Anyone else having a problem viewing the iron heart web site?  Every time I click to view any item I get a blank white screen like this…......

          http://www.ironheart.co.uk/bottoms/ih-634s-b.html

          last edited by 1 Reply Last reply Reply Quote 0
          • S
            Snowy
            Joined:

            ^Working here, cleared my cache, new browser etc, and still working.

            last edited by 1 Reply Last reply Reply Quote 0
            • GilesG
              Giles
              IHUK Crew
              Joined:

              Works for me….

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 1 Reply Last reply Reply Quote 0
              • JCar2666J
                JCar2666
                Joined:

                And of course it's only me.  Im fine on my iphone but my MacBook Air is giving me the problem.  Any idea why this might be happening?

                last edited by 1 Reply Last reply Reply Quote 0
                • GilesG
                  Giles
                  IHUK Crew
                  Joined:

                  @Giles:

                  American and Canadian customers please read.

                  We have found an issue with the way addresses were held in our old shopping cart (Zen).  Zen did not require a state to be part of the billing address.  So if you did not enter a state when registering in the old shop, we could not import a state into our new shopping cart (Presta).

                  Presta require a state when validating an order.  If there is no state, then the order fails.

                  Please can you check your customer profile and add a state if non is in your billing address.

                  This does not apply to customers registering since we launched the new site as a state must be entered, otherwise the registration fails.

                  Further.  We have found out the following.

                  PayPal express on the old website allowed all sort of abbreviations in the registered address when validating a payment.  Paypal (Classic) does not.  We now use the classic PayPal and not Paypal express.  We do this so that a customer has to go through our shop software, if they do not (by using Paypal Express) then gift vouchers are not recognised.

                  So if you have keyed your registered address into the Iron Heart shop with abbreviations in the address, then Paypal will reject the payment.

                  It is supremely irritating for all involved, but our shop software simply can't edit for every possible abbreviation used (St, Ave, Rd, Bvd etc etc) and Paypal will reject the payment if it does not get a 100% match. This is for security purposes and fraud prevention. I hope you understand.

                  So please, if you think you may have a stored registered address that is different from what Paypal holds, then update your address in the shop.

                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                  last edited by 1 Reply Last reply Reply Quote 0
                  • S
                    Snowy
                    Joined:

                    @JCar2666:

                    And of course it's only me.  Im fine on my iphone but my MacBook Air is giving me the problem.  Any idea why this might be happening?

                    Is it still giving you grief? If so, what browser are you using? Are you able to load any pages at all, or just not that one page?

                    Whilst waiting for an answer, I suggest holding down the shift button and hitting the reload button on the page and seeing if that fixes it up.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • JCar2666J
                      JCar2666
                      Joined:

                      I was able to rectify the problem Snowy.  I went into the reset safari function and rest pretty much everything except saved passwords and favorite sites.  Problem is now rectified  🙂

                      last edited by 1 Reply Last reply Reply Quote 0
                      • S
                        Snowy
                        Joined:

                        Great to hear Jcarr2666 🙂

                        last edited by 1 Reply Last reply Reply Quote 0
                        • S
                          shoque
                          Joined:

                          Tried in all various browser configurations on all OSes including Mac, Win and Linux and it works fine.

                          Edit: Saw problem is already solved, nvm.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • FurattoHeddoF
                            FurattoHeddo
                            Joined:

                            Main page looks like this now (was the same yesterday)?:

                            "Don't ever be sorry"

                            last edited by 1 Reply Last reply Reply Quote 0
                            • JCar2666J
                              JCar2666
                              Joined:

                              ^^I'm having the same problem.  Thought it was just my laptop again…..

                              last edited by 1 Reply Last reply Reply Quote 0
                              • hajdukH
                                hajduk
                                啓蒙家
                                Joined:

                                having same thing here.
                                since yesterday.
                                at my PC´s job or at home on my mac.

                                "Ignorance, allied with power, is the most ferocious enemy justice can have" James Baldwin.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • JCar2666J
                                  JCar2666
                                  Joined:

                                  Having the same problem with my iPhone as well.  Does anyone know why this is happening?

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • Finn666F
                                    Finn666
                                    Joined:

                                    let´s just wait what shoque and/or Giles come up with…maybe they´re working on the page atm., who knows!

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • JCar2666J
                                      JCar2666
                                      Joined:

                                      ^Well no shit there's always that!!

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • S
                                        shoque
                                        Joined:

                                        have no idea what that is, temporarily fixed. thanks for reporting the issue guys.

                                        what's funny though is that i did not make any changes at all to the page since about 2 weeks.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • S
                                          shoque
                                          Joined:

                                          fixed. invalid css cache file caused the issues, wtf.

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • rocketR
                                            rocket
                                            Joined:

                                            well done…

                                            rocketrocksrox 🤙🏼🤙🏾

                                            It's all humbug, like everywhere
                                            R.I.P. Geo

                                            last edited by 1 Reply Last reply Reply Quote 0
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