Viberg
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Perfect Friday!
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I'll try to get some pics up soon, Rafa.;) Things are busy right now; hopefully, I'll get some time in the next couple of days.
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has anyone found the communication with viberg and you to be um lets say rather less then satisfactory considering the price and custom nature of the beast?
i know theyre super busy, but fuck me a week- 2 weeks to responde to a emailNot to shit up the thread but I had some questions about whites boots(through bakers) and they called me to make sure everything was correct and satisfactory.
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Nate, I dont want to shit up the thread either, but thats one of the reasons they wont get my business. Any place that makes the customer feel like getting a response is either a privilege or an inconvenience to the company can go f themselves. Being too busy is not an excuse that I find acceptable.
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I didn't have any issues with speed, but between the website and the two people I talked to, I got three different prices. I also never got anything in writing. At $600+, that's a bit disconcerting. Shipping the boots without requiring a signature or even letting me know they were on the way, bothered me a bit, too.
I really like the boots, though.
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Trying to deal with Viberg directly has been a bad experience for me.
Dealing with them through one of their agents used to work OK/acceptable (if you consider +6 months wait time OK…) until recently.
Now they tell me not to bother with Viberg anymore.Apparently, it has to do with the interview - them trying to raise their profile/prices to the level of the Japanese market and their buddies at Nigel C....
Sent from my iPad using Tapatalk HD
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And we can't wait to see pics, Chris.
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G made the process extremely easy for me…..
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pretty sure this is the interview that set a lot of people off. Granted, as Lando pointed out, that what Brett wants to do and what the rest of the team at Viberg want to do seem to be different. Long story short, Brett wants to turn Viberg into a high end boots, clothing and accessories line, and charge more. If thats gonna happen is up to them, but when teh going rate is $600+ for some boots and shitty customer service, thats a hard pill to swallow. Anyways, I dont want to come across as a hater, but between the storues I have read and my brief (brief, because they never returned my e-mails or calls) interactions with them, I have decided to watch from the sidelines when it comes to Viberg product. I still think they make a drop dead sexy product, even though I dont like some of the lasts as much as others. I just find their level of customer service absolutely unacceptable on just about every level.
@Chiba:
What was "the interview"?
@Sugar:
I followed a couple of links after viewing your boots and ended up at this recent interview with Brett Viberg:
http://www.themilltown.com/chat-with-brett-viberg/
Might be of interest to folks.
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Yeah I had the same problem price wise they said one on the phone another on the site but luckily they honored the site price . Communication has been a shit show and when you talk to two different people it gets really confusing real quick plus the wait on responses is just redonkulous! Not to mention when they tried to double charge me for going with leather soles and cats paws heels. Also a month ago they said they'd be done in 2 weeks and haven't heard another thing from them I was under the understanding that near the end they contact you about the last details like eye holes and such but again haven't heard a thing! Definitely won't be rushing for another pair no matter how nice they are when/if they show up
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Ive been reading this post for sometime now and thought I should share some explanations.
We are completely over loaded at our factory, currently around 4-5 months due to making only 25 pairs of shoes a day. The reason we are not doing a great job on replying to email is that, we currently are understaffed and have one person answering emails, something around 120+ a day, , as well as partly involved in production. I have been trying very very hard over past year to allow permission from my dad, to bring on someone specifically towards customer service. Slowly we are making changes and have hired on new staff, but not at the rate of the popularity or interest of our product.
He has been running the company this way for 40yrs, primarily based on product only, and trying to convince him to focus on customer service is going to take time and will be a learning curve.In remarks to making more expensive product, it was taken out of context, as it would impossible to make our product more expensive other than using cordovan or exotic leather.
Currently I am trying to bring in good year welting machines, which will allow a larger production, still only 60 or so pair, comparing to Alden's say at 3-400, Red wing at 5000, Wesco and Whites run about 100 a day or more.
So right off the bat we are significantly smaller than everyone else.
By doing welted, we can make the exact same heavy style boots or shoes and then adapt into something more traditional if need be. In terms of quality with welting, I would say its as good as what we do now , and will allow for a more attractive shape. If you take a vintage military boot, probably 90% were welted and are as heavy and solid as our boots. I also am hoping it will lower some cost, due to less hand work, hand lasting involved. Possibly up to 15% or more less.
In terms of prices, our whole sale prices haven't changed much at all since 2-3 yr ago. Depending on whom you buy from, you will see various margins being used.
Please email me directly brett@workboot.com , like I said, if you email Jason at inquiries@workboot.com, he does production as well as email, which is why is seems like no one is replying back.
Hopefully as of this coming year, we will able to have the key people in place to allow better service, which we have stated to do already.
Brett
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Brett, when I saw that you had rsponded personally to the thread, being honest I kind of expected a lame set of excuses for what the guys had mentioned before. However, being completely fair, I thought your response was well considered and brought a good insight into where you want to move the business.
Your product is great, if you could up production, keep quality, lower costs and pass some saving onto the customer, and get yourself some customer service to match the quality of your product, then you would be onto a winner ( not that you aren't already).
I will watch to see how Vibergs next couple of years develop.
