Posts made by AdamC

Hi-Vis palette as well

This bag is perfection

MichaelSamgelo getting stuck into the new video backdrop @SamD

(not my finest play on words)

SB x IH College jacket - sample with the chest pocket, love this thing!

@Tobi Fantastic Wabash pic!
@Oaktavia same to you

And many others, keep em coming

Indigo errrthing

@Freeman size 13s?

@AdamJ My favourite photo of the last 8 years

I recently shared that we had transitioned our courier partner from UPS to DHL in an effort to provide a better service for our customers. When I made that announcement, I mentioned that we aren't too proud to revert if a change isn't working. While I didn't expect to be in this position quite so soon, we have made the firm decision to return to UPS.
While I still believe DHL’s "in-flight" user interface is more intuitive for the end user, we encountered fundamental operational issues during this first month that would have had a significant knock-on effect on our overall service.
Specifically, DHL proved much slower and less reliable when transporting goods from Japan. This resulted in delays to product releases and, in busy periods, would potentially force "rushed" launches due to shipment backlogs. Just like our clothing, we take our time to ensure our release process and product information meet the highest possible standards, something we aren't willing to compromise for a courier.

Furthermore, we experienced instances where DHL refused to collect goods from IHUK - an issue we never encountered in eight years of working with UPS. Having customers receive a shipment notification only for the package to sit in the UK for an extra day or more is completely unacceptable to us. We also discovered that DHL does not provide a return service in many "remote" locations, leaving some customers with no choice but to drive long distances or shoulder the burden of expensive return costs.
We do not view these as minor teething issues, and uncovering them so early gives us significant concern regarding the viability of a long-term partnership. These negatives go against the fundamental service we strive to provide at Iron Heart. I sincerely apologise for any inconvenience caused by this temporary switch. As always, I am happy to address any questions or concerns you may have - please reach out via DM or email so we can keep this thread clear.

@tody haha great minds!

Happy Tuesday! Double olive

First ever IH shirt I owned, purchased March 2018 - IHSH-195-RED. Gifted it to @SamD when he started as believe it or not, it's not the best fit anymore.

Pairing it open with my first ever piece of GAH jewellery, the first sample of the IH x GAH St Christopher. No chance of this being given away, one of my most cherished items.

@newtoiron @FlavourFade Sounds like the IHSH-437-IND is one to keep an eye on. Has much more heft than the 13.5oz will have you believe

@THEOVERFIEND That is correct. Currently tracking around May/June time, be sure to add your email to the restock notification

@Oaktavia loving the look of this already!

@jglatz I’ve had them for about 4 years and wash them when needed, maybe once every 6 weeks or so, but there has had periods when I’ve had others in rotation.

Thought id get mine shot again to see the difference in a year

Linen tester bought for the LCF day

@endo we did not do much travelling around Bangkok this time. It looks like Adjective is located in Central World now but have never been there and they have not had any Iron Heart product shipped for some time. Pronto Original's main store is in Siam Paragon, it is a fantastic shop!