Recent Purchases
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^sorry, I should have clarified. It said shipping was (x) amount, never mentioned anything about any thing else, and it wasn't customs I meant to say brokerage fees. And the first time I heard ANYTHING about it was when the ups guy was standing at my door asking for US150 dollars, after I had paid 550 for the jacket 2 weeks prior. At the very least they should have warned me to decide is I would still purchase the item
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And if its a UPS issue, which I'm not sure, then they should ship DHL, or let me choose BEFORE all the hassle. I'm not saying they're a bad company, just saying I had a bad experience and would never ever buy from them again. To top it off when I called to ask them about it they were rude and inconsiderate.
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So how would someone that hasn't bought something before know that? It's just the customers responsibility to know this with no info from the company shipping? If you look at there web page it didn't mention it either. I'm thinking they want people to just pay it and not ask questions because if they tell you ahead of time they may lose the sale.. Shady business practice. And poor customer service.
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Receiver pays all customs and brokerage fees with UPS, never been any different, would be the same with any company from any part of the world
I bought shoes from Italy before, it was included in price and everything explained to me ahead of time.. By the way none of this is directed at any of you, I just hate bad and manipulative customer service and would tell anyone not to shop at caliroots any chance I get. It would be one thing if it was 20 bucks, but if it was a chance of being 150 dollars. Ahhh you might want to mention that before I complete my purchase
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Brokerage fees are designated by the country. Some countries allow UPS to act their own broker, some require 3rd party brokers, such as Canada. It is simply up to the government of the destination country as to whether this happens, same as customs fees. UPS is merely doing what they have to do to deliver your package. They are not making money off of customs or brokerage fees.
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I'm not sure about UPS not making money on brokerage. I never get charged brokerage by anyone but UPS and I doubt that it's built into other companies fees as they'd be much higher.
Example: My IHSW-03 - I got charged $20 brokerage from UPS. My TWSH-03, delivered via Parcel Force/Canada Post - no charge.
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I'm not sure how one would include brokerage fees in the price bc just like customs, it isn't a set fee
And yes, I work for UPS. Some of you know that, some don't.
i work for ups too.. I'm a driver in PA
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I'm not sure about UPS not making money on brokerage. I never get charged brokerage by anyone but UPS and I doubt that it's built into other companies fees as they'd be much higher.
Example: My IHSW-03 - I got charged $20 brokerage from UPS. My TWSH-03, delivered via Parcel Force/Canada Post - no charge.
That's all Canada, and it is hit or miss. Sometimes I get charged. Sometimes I don't. And that goes for UPS, Canada Post, etc.
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I'll put this here, knowing it will be deleted, but hoping the interested parties see it first:
Canada (must be marked as gift)
Total declared value under $75, no charge.
Listed as being made in Canada, no charge.USPS/Canada post are a bit more lenient if the above are not labeled as such. UPS, on the other hand, will kindly put two Jake Steed Dildos in you, all the while giving you a broad, toothy smile.
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I got charged customs/GST (fine, sometimes you win, sometimes you lose) and a brokerage fee on top of it. I've never been charged brokerage by anyone other than UPS.
I've been a hard core sneaker collector since 2007. I'm used to paying customs/GST. That brokerage charge drives me crazy.
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I'm not sure about UPS not making money on brokerage. I never get charged brokerage by anyone but UPS and I doubt that it's built into other companies fees as they'd be much higher.
Example: My IHSW-03 - I got charged $20 brokerage from UPS. My TWSH-03, delivered via Parcel Force/Canada Post - no charge.
Canada Post is a government agency, similar to USPS, which also doesn't charge brokerage fees
Even as a UPS employee, I'd recommend USPS for international if there's no hurry
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Might be useful to check out the Duty and Taxes Worldwide thread. It has some good links on how to calculate duties and fees for all sorts of goods.
