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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

NEW EU WEBSITE NOW LIVE

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  • G
    Giles
    IHUK Crew
    Joined: 22 Sept 2009

    Returns/exchanges, for the time being, will absolutely kill us.  We are paying duty and taxes on your behalf, we will be paying that to one of 27 tax authorities in the EU, claiming that back when we get a return will be an absolute nightmare.  Taxes, duties and fees on a EUR400 pair of jeans will mean we have paid EUR140 which we can't reclaim if the goods are refunded.  When we get our tax entity registered in The Netherlands, things will get a lot easier, but it is probably 8 weeks until we can ship that way.

    So FFS make sure you get the right size and you will like what we send you.

    If you do send something back to us using a method other than our returns shipping service, we will likely have to pay another EUR140 to get that pair of jeans back into the country.  Using our returns service, we can prove we have exported the goods and know what UK customs need to see on the shipping documents not to charge us. Please go read this:

    https://www.ironhearteu.com/content/returns-exchanges

    Especially this sentence:

    If you don’t follow this process, we will end up paying taxes and duties on the item for a second time around which we will deduct from your refund/credit.

    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

    last edited by 10 Feb 2021, 18:49 1 Reply Last reply Reply Quote 0
    • S
      Seul
      Joined: 24 Nov 2009

      This is great news… Thanks for all the hard work, IH_UK, it is appreciated!!!

      last edited by 10 Feb 2021, 18:50 1 Reply Last reply Reply Quote 0
      • G
        goosehd
        Mod Squad
        Joined: 8 Apr 2016

        @Giles and IH crew.  Congratulations!  Why do you have to deal with so many tax authorities?  Wouldn’t it be the UK and the EU, or does the EU not function as one unit?

        Curious, not trying to stir the pot.

        "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

        last edited by 10 Feb 2021, 18:56 1 Reply Last reply Reply Quote 0
        • K
          Kasi
          見習いボス
          Joined: 9 Oct 2014

          Congratulations @Giles

          The reality of life one door shut, another door open…
          😎 😎 😎 😎

          The world's insane
          While you drink champagne
          And I'm livin' in black rain 4Q 🖕

          last edited by 10 Feb 2021, 19:12 1 Reply Last reply Reply Quote 0
          • G
            Giles
            IHUK Crew
            Joined: 22 Sept 2009

            Each country has its own tax authority. As a member of the EU, you only have to deal with your own national authority and then they deal with all the other tax authorities.

            As a pariah non-member, you have no such luxury, you deal with all of them independently.  Dealing with our own tax authority is hard enough, without trying to learn 27 other languages to deal with all the others….

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 10 Feb 2021, 19:15 1 Reply Last reply Reply Quote 0
            • G
              goosehd
              Mod Squad
              Joined: 8 Apr 2016

              When I was in the military, we would call the situation a “clusterfuck - a disastrously mishandled situation or undertaking”.

              Seems appropriate!

              "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

              last edited by 10 Feb 2021, 19:19 1 Reply Last reply Reply Quote 0
              • E
                endo
                見習いボス
                Joined: 29 May 2020

                Many thanks to @giles and everybody else in Gosport. Didn't feel to be in a disadvantage living on the continent within the last weeks, since you all handled this problem with the professional kindness we are all so much pleased about as IH customers. And I agree it's just very sad that some voices are trying to tear apart what has come closer together in a good way. Don't know where this is going, but I'm sure you will deal with it very well. Really appreciate it.

                si tacuisses

                last edited by 10 Feb 2021, 19:25 1 Reply Last reply Reply Quote 0
                • C
                  Chap
                  見習いボス
                  Joined: 24 May 2016

                  Wonderful news… thanks IHUK love you all!!!

                  God has blessed you richly, so get down on your knees and thank him. Don’t forget the less fortunate or God will personally kick your ass. I’d love to do it for him, but I can’t be everywhere. Willie Nelson

                  last edited by 10 Feb 2021, 19:39 1 Reply Last reply Reply Quote 0
                  • D
                    dinobarnesberlin
                    啓蒙家
                    Joined: 28 Mar 2020

                    You folks handled this like you handle everything.
                    With class and style…not to mention with speed!
                    great news indeed!

                    last edited by 10 Feb 2021, 20:51 1 Reply Last reply Reply Quote 0
                    • D
                      Disgrace
                      Raw and Unwashed
                      Joined: 2 Feb 2021

                      Lovely news. Best of luck through these times to you and the team Giles.

                      last edited by 10 Feb 2021, 21:04 1 Reply Last reply Reply Quote 0
                      • M
                        MichalM
                        Raw and Unwashed
                        Joined: 7 Dec 2020

                        Will I be able to pay in USD from the EU website? Now it is impossible to change the currency.

                        last edited by 11 Feb 2021, 06:51 1 Reply Last reply Reply Quote 0
                        • G
                          Giles
                          IHUK Crew
                          Joined: 22 Sept 2009

                          No, I am afraid it is Euro only….

                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                          last edited by 11 Feb 2021, 06:53 1 Reply Last reply Reply Quote 0
                          • S
                            steelworker
                            見習いボス
                            Joined: 16 Apr 2014

                            it appears the British  government hates its citizens as much as the American government hates theirs.
                            Fucking appalling. Beyond the pale.

                            Those are my principles, and if you don't like them…
                            Well, I have others.

                            last edited by 12 Feb 2021, 11:53 1 Reply Last reply Reply Quote 0
                            • L
                              louisbosco
                              啓蒙家
                              Joined: 21 Feb 2013

                              @goosehd:

                              When I was in the military, we would call the situation a “clusterfuck - a disastrously mishandled situation or undertaking”.

                              Seems appropriate!

                              oh I remember that word when I was serving as well. "rush to wait and wait to rush" ends up causing most clusterfuck

                              @Giles out of curiousity, is the EU being set up as a seperate entity the way you guys did with IH America?

                              "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                              • Harvey Specter
                              last edited by 12 Feb 2021, 15:14 1 Reply Last reply Reply Quote 0
                              • G
                                Giles
                                IHUK Crew
                                Joined: 22 Sept 2009

                                Not quite.  We are in the process of setting up a taxable presence in the Netherlands, but the Netherlands is unique in that we can do that without registering a company.  In the US, we had to do both…

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 12 Feb 2021, 15:20 1 Reply Last reply Reply Quote 0
                                • G
                                  goosehd
                                  Mod Squad
                                  Joined: 8 Apr 2016

                                  @Giles how’s the progress coming along learning the 27 languages?  Are you going to learn them all or split them up amongst the crew?  I may have found a chart that could be helpful.  Delete if needed:

                                  "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                  last edited by 2 Dec 2021, 15:30 12 Feb 2021, 15:24 1 Reply Last reply Reply Quote 0
                                  • G
                                    Giles
                                    IHUK Crew
                                    Joined: 22 Sept 2009

                                    First time ever, I've wanted to learn another language - Thanks….

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 12 Feb 2021, 15:41 1 Reply Last reply Reply Quote 0
                                    • L
                                      louisbosco
                                      啓蒙家
                                      Joined: 21 Feb 2013

                                      @Giles:

                                      Not quite.  We are in the process of setting up a taxable presence in the Netherlands, but the Netherlands is unique in that we can do that without registering a company.  In the US, we had to do both…

                                      ahh right. I'm guessing it's the same as what a few major companies like nike do. I did notice that some of their worldwide sales are billed through the Netherlands.. I'm assuming the process would be somewhat similar to that?

                                      "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                      • Harvey Specter
                                      last edited by 12 Feb 2021, 16:11 1 Reply Last reply Reply Quote 0
                                      • G
                                        Giles
                                        IHUK Crew
                                        Joined: 22 Sept 2009

                                        I'll let you know when we'/re large as Nike…..

                                        Seriously though, the Netherlands has always been a trading nation and it is well-positioned to ship to the whole of the EU.

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 12 Feb 2021, 17:09 1 Reply Last reply Reply Quote 0
                                        • S
                                          steelworker
                                          見習いボス
                                          Joined: 16 Apr 2014

                                          @goosehd:

                                          @Giles how’s the progress coming along learning the 27 languages?  Are you going to learn them all or split them up amongst the crew?  I may have found a chart that could be helpful.  Delete if needed:

                                          not  to be one of those people but in the interest of clarity the French quote is "go fuck yourself."
                                          should have connard at the end.  Tradition is important.

                                          Those are my principles, and if you don't like them…
                                          Well, I have others.

                                          last edited by 12 Feb 2021, 20:15 1 Reply Last reply Reply Quote 0
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