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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Random questions to which you seek an answer

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    • neph93N
      neph93
      見習いボス
      Joined:

      @Filthy:

      Is it reasonable to assume that the package is missing or stolen? It seems like I should have received it by now. Has anyone in the US ever bought anything from them before? How long did it take to get your stuff?

      I would say no cause for alarm yet. Stuff I send to the US can take 10 working days easily.

      In think the general rule is that it is the shipper’s responsibilty until it arrives in the destinasion country so until it hits US soil you’ll deal with B&S.

      “Some of those that work forces
      Are the same that burn crosses”

      • Virginia Woolf
      last edited by 1 Reply Last reply Reply Quote 0
      • Filthy2123ozjunkieF
        Filthy2123ozjunkie
        見習いボスー
        Joined:

        I sent them an email. I guess we'll see what happens. I know next time I am going to email in advance and pay extra for something with a guaranteed delivery date.

        last edited by 1 Reply Last reply Reply Quote 0
        • J
          Jett129
          見習いボス
          Joined:

          Good luck,keep us posted.

          last edited by 1 Reply Last reply Reply Quote 0
          • van OlzonV
            van Olzon
            Raw and Unwashed
            Joined:

            @Filthy:

            How long did it take to get your stuff?

            @Filthy
            Takes usually around 3 weeks shipping from Germany to the U.S. with DHL in my experience.
            DHL sucks.

            . BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .

            last edited by 1 Reply Last reply Reply Quote 0
            • neph93N
              neph93
              見習いボス
              Joined:

              I was going to say that DHL/EMS and others often cite a misleading lead time and in the small print say you should wait 21 days before reporting as lost. A lot of the time they won’t initiate a search until the 21 days are up.

              “Some of those that work forces
              Are the same that burn crosses”

              • Virginia Woolf
              last edited by 1 Reply Last reply Reply Quote 0
              • B
                beautiful_FrEaK
                Raw and Unwashed
                Joined:

                @Filthy As long as it wasn't send as an express shipping, the turn around time is quite normal for stuff going from Germany to the US.
                But if it was send as DHL Express it should have reached you by know. But sending with DHL Express to the US would cost probably as much as the shirt itself  😃

                last edited by 1 Reply Last reply Reply Quote 0
                • DionD
                  Dion
                  Joined:

                  DHL Express was pretty reliable and fast in my previous experiences, the generic DHL was and still is not. Actually they're both separate companies IIRC hence the difference in quality and shipping costs. I would only start to worry if the package hasn't arrived in a month without a tracking status update. Additionally DHL could handle the package over to the US Mail and you will receive a new tracking number to track your shirt domestically. Either way the whole process will take a huge amount of time.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • SeulS
                    Seul
                    Joined:

                    @Filthy:

                    It's been 7 business days since I ordered that shirt from Burg and Schild  and I still haven't received it…

                    Seven days?.. I'd love for all my packages to arrive in just seven days from the States…

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Filthy2123ozjunkieF
                      Filthy2123ozjunkie
                      見習いボスー
                      Joined:

                      @van:

                      @Filthy:

                      How long did it take to get your stuff?

                      @Filthy
                      Takes usually around 3 weeks shipping from Germany to the U.S. with DHL in my experience.
                      DHL sucks.

                      That's good to know. Thanks.

                      Also thanks everybody.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • cityofdelusionC
                        cityofdelusion
                        Joined:

                        @Filthy Something that hasn't yet been mentioned and that I'd like to add is the fact that if your package got stuck in Frankfurt, that might be due to the customs. From my own personal experience and from the countless bad reviews on Google about the Frankfurt customs, I can tell you that the service there is not only relatively slow but also rather bad.

                        Nevertheless, I would've also written an E-Mail to the retailer to make them aware of this. Generally many retailers would usually claim that they have no influence on the shipping company which is true but they are, in my opinion at least, obligated to make sure that the customers get their orders and are satisfied. Which is why the least that a retailer could do would be to give the shipping company a call and make them aware of this situation as well and ask for an investigation of the whereabouts of the package.

                        I hope your shirt is fine and that it's nothing more serious than your package just being stuck at the customs waiting to be processed next.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • Filthy2123ozjunkieF
                          Filthy2123ozjunkie
                          見習いボスー
                          Joined:

                          @doguhanca:

                          @Filthy Something that hasn't yet been mentioned and that I'd like to add is the fact that if your package got stuck in Frankfurt, that might be due to the customs. From my own personal experience and from the countless bad reviews on Google about the Frankfurt customs, I can tell you that the service there is not only relatively slow but also rather bad.

                          Nevertheless, I would've also written an E-Mail to the retailer to make them aware of this. Generally many retailers would usually claim that they have no influence on the shipping company which is true but they are, in my opinion at least, obligated to make sure that the customers get their orders and are satisfied. Which is why the least that a retailer could do would be to give the shipping company a call and make them aware of this situation as well and ask for an investigation of the whereabouts of the package.

                          I hope your shirt is fine and that it's nothing more serious than your package just being stuck at the customs to be processed.

                          Thanks. They said if I haven't received it after this week that they would look into it.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • gaseousclayG
                            gaseousclay
                            Joined:

                            Is DHL the primary carrier in Europe? Or is UPS pretty big over there as well?

                            WTB:
                            IHSH-129 size L (blue)
                            IHSH-19

                            last edited by 1 Reply Last reply Reply Quote 0
                            • cityofdelusionC
                              cityofdelusion
                              Joined:

                              @gaseousclay:

                              Is DHL the primary carrier in Europe? Or is UPS pretty big over there as well?

                              Personally, I'd say that DHL is like the McDonald's of shipping companies. It's preferred because it doesn't offer the best (product) service but because it's popular and it does the job most of the times.

                              UPS is a shipping company that, to my knowledge at least, does a very good job as well. Probably, so I would assume, due to the fact that they pay and treat their employees better. I'd say that it's definitely not as widely known or used as DHL is.

                              On a separate note, my local DHL is very efficient because it's something like a franchise of DHL. They work for DHL or they offer their services but they are a separate company.

                              Also I started ordering my IH stuff via the newly introduced option of DHL Express. As a result, I can comparatively say that while it took approximately five business days for me to receive my packages from Gosport to Germany via UPS, it took only three business days with DHL Express. That said, my recent order from a few days ago which is going to be delivered by DHL Express as well will have taken up four days in total this time. So the waiting time and service is irregular.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • neph93N
                                neph93
                                見習いボス
                                Joined:

                                @gaseousclay:

                                Is DHL the primary carrier in Europe? Or is UPS pretty big over there as well?

                                UPS is in Europe too. The quality and reach of both of them, and the end user costs, vary massively from country to country.

                                Both charge excessive handling fees to the reciever in Norway. This is especially outrageous of UPS as they hand over everything to the national post service as soons as a shipment beats customs. To give them their due, DHL charge for the same stupid money but are super quick in Norway and have an excellent local courier in my town.

                                “Some of those that work forces
                                Are the same that burn crosses”

                                • Virginia Woolf
                                last edited by 1 Reply Last reply Reply Quote 0
                                • neph93N
                                  neph93
                                  見習いボス
                                  Joined:

                                  Also, there is a Shipping thread with loads of discussion about this 😉

                                  “Some of those that work forces
                                  Are the same that burn crosses”

                                  • Virginia Woolf
                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • Stuart.TS
                                    Stuart.T
                                    Raw and Unwashed
                                    Joined:

                                    There have been a lot of business issues faced by DHL and UPS. There have been localised mergers with smaller companies and they have caused havoc.

                                    UPS handled a domestic package I had shipped to me and it was lost internally for 3 weeks! I avoid both and only use DPD now.

                                    I've shipped to China and Russia using DPD without issue, and as for IH shipments, they are always faultless

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • neph93N
                                      neph93
                                      見習いボス
                                      Joined:

                                      @Stuart.T:

                                      UPS handled a domestic package I had shipped to me and it was lost internally for 3 weeks! I avoid both and only use DPD now.

                                      The irony of our neo-liberal, global marketplace being of course, that DPD hand off to DHL in Norway and probably many other international destinations. That being said, the DPD/DHL combo was unbeatable time-wise when @spitfiredealer shipped me the world tour jacket.

                                      “Some of those that work forces
                                      Are the same that burn crosses”

                                      • Virginia Woolf
                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Filthy2123ozjunkieF
                                        Filthy2123ozjunkie
                                        見習いボスー
                                        Joined:

                                        You guys aren't going to believe this. Maybe it was the positive intentions of so many of you. But the shirt has arrived in New Jersey.  :o

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • gaseousclayG
                                          gaseousclay
                                          Joined:

                                          [emoji106]

                                          Sent from my iPhone using Tapatalk

                                          WTB:
                                          IHSH-129 size L (blue)
                                          IHSH-19

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • Filthy2123ozjunkieF
                                            Filthy2123ozjunkie
                                            見習いボスー
                                            Joined:

                                            Actual picture of my shirt in transit

                                            last edited by 1 Reply Last reply Reply Quote 0
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