Alexander Leathers
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I've placed an order for a Roadster 4 weeks ago, still no word on it from Debs..
Disppointed by the service to be honest… I've sent her an email yesterday, hopefully will hear back soon enough. -
Good to hear about your positive experience Pierre.. They do sound like very nice people indeed and I don't doubt their competence or product one bit.
But there were a couple of mistakes/delays in sending me the samples which did cost me two extra weeks before production started. 4 weeks in now and still no news…I expected to hear back by then. I know others have gotten theirs noteably quicker.What was the production leadtimes on yours if you remember?
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I cancelled my order with them as i wasn't comfortable with some things , still haven't even had confirmation of cancellation.
I would phone but they only seem to have phones manned from 9.30am - 1pm ? What is that all about ? Some of us have working hours and can't just call whenever , those hours mean i can't call before work and by my lunchtime they are closed ! They also seem to have changed their registered name ? -
My experience dealing with Alexander Leather; Amanda, was nothing but a pleasure. Communication was excellent and my mto Simmons jacket was ready a week earlier.
Prior to that I've bought a half belt as well. The people over there missed out a couple of details on my address which i ended up collecting the jacket at the couriers warehouse. But I was compensated with a free shipping for my Simmons Bilt.
My cafe racer jacket through Giles also a good one. Free and perfect alteration on the jacket. Also delivery was in a speedy time as well.
All in all ordering through Alexander or even through Giles was great!!
Sent from my iPhone using Tapatalk
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Thanks for the helpful input @Friday . I haven't had that luck unfortunately.. I got the feeling my jacket has been de-prioritized to accomodate other orders.
Either way, communication could have way better managed my expectations as a customer IMO. It's a bit too reactive and not sufficiently pro-active/engaged. I did not particularly appreciate that you're kept in the dark regarding progress no matter how long it seems to take and that at first sign of trouble, they immediately ask if you like to cancel your order.. ("No, I just would like to get my jacket without significant delays vs other customers. If there are delays, please pro-actively keep me in the loop'' would be my answer).
It's now been 7 weeks since I placed my order on the site and gave them my specs.. They justified taking more than 4 weeks for production because it's a custom order. Not sure I buy that..
Hopefully I'll get my jacket soon enough but I don't see myself repeating that experience/purchase. -
Seems like there was reason why some orders may have been de-prioritised , they might have been a little preoccupied!!
Apparently Will Lauder of Alexander has just been found guilty in court of stealing nearly £200,000 worth of stock ( a lot of denim ) from Aero Leather when he was MD there. There is a thread running at the moment on the hat place ( Fedora Lounge ) about it. -
Finally here!
I went for the Roadster in brown vintage HH, slim profile, nickel hardware, olive green drill, added a name plate and 2 eyelets to the bottom sides of the zipper. Originally, I wanted to remove the front breast pocket for a cleaner look but then opted to keep it to retain the original style of the jacket
Quick and dirty fit pics (the jacket has moulded a bit since):
Feedback on fit more than welcome [emoji4]Thanks for looking!
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Thank you @Finkster
Very much worth it indeed, I have to say [emoji106]
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Great, congrats!
I like the slim silhouette, fits you well!
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Cheers! @mental floss and @den213
I was worried about how the fit would turn out (whether the slimming it down would ruin the original look or worse the balance and mobility of the jacket) but I couldn't be happier with the result. Very impressed by AL's tailoring and construction quality [emoji5]️ -
Looks great @zatenm , I've had mine on today, taking advantage of the unseasonably crappy weather.
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I think that is about time that I comment on the allegations being made about me on other forums. I was hoping that I would not have to do this as frankly I find it completely depressing.
As everyone knows, we had a relationship with Aero Leathers and of course at the time this meant that we had a relationship with Will Lauder who was running the business. We bought and sold Aero jackets like many other retailers did. We were proud of our relationship with Aero whose reputation was world class.
When Will left Aero, we were treated disgracefully and falsely accused of many things by the new incumbents. Two years ago I was interviewed by the police and provided them with stacks of evidence about invoices received and paid**. I gave them a full audit trail and satisfied them that I had no case to answer, and have never been contacted by them again.
Given the way we were treated by the new management, we decided that we would no longer actively promote Aero on this Forum, so we took the Aero thread down. Anyone who knows us and the way we do business will also know that we are extremely open and honest about the way we work and how we do things, demonstrated by this forum where we provide a level of information that few, if any, other businesses do. This openness is now being used as evidence that we had some sort of special and devious relationship with Will. This view is being propounded by at least one member of this forum, and both Paula and I find that extremely hurtful. Anyone who has actually had business dealings with us – supplier or customer – will, we believe, vouch for our honesty and integrity.
When Alexander Leathers was founded, we – again like many other retailers who had previously worked with Aero – started buying and selling their products.
About 3 weeks ago I was phoned out of the blue by Will’s lawyer. We had a number of conversations and I provided all of the evidence that I had given the police a couple of years ago. He felt it would have a material bearing on the case and wanted to call me as a witness, but his request was turned down by the Court. We have no idea why.
Suffice to say, Paula and I are confused and deeply hurt by the false and ignorant comments being made and have no idea what we have done to deserve this spiteful treatment.
We really hope that we don’t have to comment on this subject again. We would just like to get on with our lives and do what we love doing, which is designing, finding, making and supplying some of the best articles of clothing that can be found, and having fun with you whilst we do it.
EDIT ** Refers to both IH and Aero invoices. Since writing this, I have been contacted by Aero who point out that they can only find one invoice raised by Aero to Iron Heart. As you may know, Aero sold Iron Heart and Flat Head clothing which we supplied them. Aero paid a number of IH invoices but after a while got behind on payments, I was not particularly bothered as I was taking their product. At some point Will and I agreed to contra some Aero goods supplied to us against some of what we had supplied Aero. I gave full disclosure of this arrangement and supplied all the available documentation to the Police when I was interviewed.
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Looks great @zatenm , I've had mine on today, taking advantage of the unseasonably crappy weather.
Cheers @Megatron1505 Looks like it's the same type of weather is continuing today, so mine gets its second day out - lucky break for me personally….!
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So sorry to hear Giles. What a load of crap this must be to go through. I haven't seen but the utmost integrity, respect and professionalism on this forum and this is what keeps me coming in day in day out
Mod Edit: to keep Giles' updated statement correct I removed the quote here.
