IHSH-101tg - Ultra Heavy Turquoise/Grey Buffalo Check Western Shirt

[Qinhan]

Medium chest measurements have to be wrong @Winchy @Giles  ?  They're showing up as smaller than the small size.

[Max Power]

Why oh why am I so weak?

[Cole]

He he he…you must see the positive side. When you can give in on this one after getting the Ihxvs jacket and your butt tattooed, your bank account must be strong (or they hire Moskau Inkasso while I write this)

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[Max Power]

You just got the whole Point of it. But I can't resist buffalo checks (but I'll sell some old gear to compensate).

[Madame Buttonfly]

@Qinhan:

Medium chest measurements have to be wrong @Winchy @Giles  ?  They're showing up as smaller than the small size.

Thanks @Qinhan I've sorted this now.

[Finkster]

And all XL's are gone  ???  … (.. like sliced bread - as we Germans say)
Blessedly I had other preferences 

[Omega Man]

Which one (western vs work) is the better seller?  I would have thought they'd be all gone by now, perhaps due to the warmer weather.  Can't wear mine until this fall :(.

[Finkster]

I think, the most people tending more to the Western-versions (me too … I like the tighter fit)
Actually are some Work- Shirts still available - in all sizes

[Giles]

^^Always westerns….

[Giles]

Bad news.  The more we looked at these shirts, the more we noticed a few little things that were not quite perfect.  We are not 100% happy with them, so we are going to stop selling these and the IHSH-102tg.

What happens next?

1. For those customers to whom we have already shipped, we are in the process of contacting them to work out how we pick up and refund or credit
2. All those orders that we have received, but not yet shipped will get cancelled and monies refunded.  We will contact every customer in this situation.
3. We are doing a general recall from retailers
4. All are going back to Hachioji to determine next course of action

Treble damn and sorry,

Giles & Haraki

[Qinhan]

On the bright side, this solves my dilemma of whether to get one of these or not. 

[Giles]

Thank God for that.  A silver lining…....

[tmg]

G that must have been a very hard decision to make, but I respect that fact that you did, since that dogged pursuit of quality is one of the many attributes that separates you, Haraki and this brand from the all the rest, and why I continue to buy from you.

Fingers crossed that it's a recoverable situation and these shirts will reappear at some point

[Hereforthebeer]

Without trying to get too far ahead. For those that were lucky enough to snag one in the popular sizes, is there some way of reserving these shirts, if and when they get re-released?

[Giles]

Yes, we can do that.

[Hereforthebeer]

^Great 

[Giles]

@tmg:

that must have been a very hard decision to make

Hard, no.  Pain in the arse, yes…..I'm actually very pissed off with myself, that it took me so long to identify the magnitude of the issue, I've made a shit load more work for all of us...

[DrBabyhorse]

What exactly is the issue? What is your/IH stance if some costomers prefer to keep their recalled product?

[Giles]

Some of the pocket stitching is not parallel, some of the internal finishing is less than perfect and some of the pattern alignment is off.

My stance is that I can't force anyone to send them back, but both Haraki and I will be extremely unhappy if we have Iron Heart garments out there with known issues.

A lot of the shirts are perfectly alright. So when you get your shirt take a good look at it and if you have a good one, let's talk.

[Cole]

Damn, I was so looking forward to pick up that shirt, when returning from vacation tomorrow evening.

I'll get back to you about the pickup tonight or tomorrow, when I'm back home.
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