There’s probably not much to add. If there is a new loyalty scheme I’m confident IH will do it right, but they don’t owe us anything. If the plan behind this works, we should have an even better experience anyway.
I did like the slightly mysterious nature of the old system. It made it feel like a pleasant surprise rather than something transactional and fits with my experience of being treated as a human being in all my interactions with IH. I can’t see that changing.






