White's Boots
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Aww thanks monday. If you want more detailed pics lemme know.
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24 hours later and absolutely no response from James Taylor and Sons, so much for being a reputable cobbler
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I know, thankfully I have a full trail of email correspondence including the descriptions and pictures which I sent them, as evidence. I have emailed them again to bluntly say that I am very disappointed that they have chosen not to respond considering the amount of money that they have charged me, and the mistake that they have made.
If I hear nothing back tomorrow, of get an unsatisfactory response, I will simply forward my complaint to Trading Standards.
Assholes
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Rocket, I couldn't agree more. The guy I have been corresponding with is the owner, but I will give him a call after the weekend if I have still not had a response.
Hajduk, they charged £130 plus £10 delivery. Which is an obscene amount considering that they missed a tiny detail like using the wrong sole entirely.
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To be perfectly honest, I had faith in a quality reputable english shoe maker, I was intrigued to see what they could do with a traditional American work boot, and I did not want to pay import duty on my own boots (which in itself could run upto £100).
I am at the point where I might just put them on ebay, and buy a new pair. This pair appears to be cursed.
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You shouldn't have to pay VAT on the boots just on the cost of the repair.
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I got a couple of differing opinion on that SB, I guess what I should have done is asked Whites, but you live you learn, you fuck boots up by trusting assholes
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mega, in the future reach out to IH brethren in the states. i know no one likes to be a burden (well except seul) but reach out & someone stateside might (really means will) be able to work out a cheaper alternative to get goods & services taken care of.
this sh!t will work out eventually, but the effort & funds dumped into it is for the birds. i would have been pissed , well pissed is putting it nicely
oh & i don't think the boot looks bad, but the main point is that isn't what you asked for. i wonder if the folks you are dealing with know you have an audience watching how they are treating you as a customer, i always throw out that i'm monday from the iron heart forum & i usually get top notch treatment after that (true story
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Cheers MM, I certainly will in future as I know first hand what good people my stateside brethren are.
One of my next moves (if I get a poor or no response) was to actually tell the guy that I am extremely active in many online menswear communities, and have absolutely no issue with giving vivid details of their service, and after service to the wider community. I don't think that retailers and craftsmen should ever underestimate the power of the internet to positively or negatively effect their trade.
We are the angry mob
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I am at the point where I might just put them on ebay, and buy a new pair. This pair appears to be cursed.
I think that is a great idea. You can always put them up for the price you want. If they don't sell, oh well.
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They have replied, direct from the managing director of the company. The my original message, and the reply are as follows…
_This was my message, sent yesterday.
Hi Peter,
I received my Whites boots back today, and while I am happy with the quality of the work carried out, it is definitely not what I asked for. As you will see in the email below I specified either a Vibram Composition Half Sole, or a Vibram Mini Lug sole, what you have actually fitted is a full Vibram Lug sole, not a mini lug sole.
I'm sorry, but bearing in mind that yours is a well respected shoe repair company I would expect you to either know the difference, or at least ask if you were unsure (typing either into Google shows a miriad of pictures). The sole fitted is a completely different profile to what I wanted, and nothing like any of the pictures which I sent to you both by email, and hard copy. In fact, the sole currently on my boots is exactly the sale style of sole as I sent them to you with.
Please advise me as soon as possible how we can rectify this situation, I firmly believe that by providing the exact names of the soles which I was willing to use, and proving pictures of the exact boots fitted with the soles I asked for, that I would indeed receive what I had asked for. The charge of £140 (including delivery) to not receive what I had hoped for is extremely disappointing to say the least.
I await your response on how we should proceed to resolve this, may I suggest either a complete rework free of charge, or a full refund to allow me to get the work carried out elsewhere.
Thanks
G Smith_
And the reply….
_Dear Mr Smith
Thank you for your helpful reply. I am sorry for the disappointment with the boots. Please can you return them so that we can fit the correct soles.
Yours sincerely
Peter Schweiger
Managing consultant_Do I trust them?
