Advice Needed for Handling a Boot Crisis

[Spring Son of Light]

I have had an unfortunate happening with my brand spanking new Viberg engineers: one of the straps has essentially begun to tear, and I haven't even worn them outside yet!

I have small ankles and needed to adjust the strap to its tightest setting. I did this very carefully as the leather of the shaft was still so stiff. No problem. After wearing them for about an hour in my apartment I took them off and noticed that the strap must have been so taught from trying to hold down that horsehide, the hole began to tear! I have since moved to the next looser hole.

Perhaps I should have known better? I assumed with nearly $1K boots the strap would be fully functional; the guys at Viberg told me to "beat them up good." Well the bummer is that now I can't even wear them properly.

Halp: is it unreasonable to request at least an exchange for a different boot? (They have no more of these in stock.) Is this really my fault? I promise you I didn't overtighten the boots, I have chicken ankles. Even the tightest setting wasn't that snug for me.

[davito]

Hi i had that on my VMC anni horween horsebutt too, the hole on mine even teared fully through to the next closer hole. I lived with it since they are on the narrow 2030 compared to your 2005 last. contact viberg and seek for a solution that they might exchange and re-sew at least the straps. The horsehide engineer seems to be problematic sometimes. Good luck and hope you'll find a good solution. Its a bummer sure but there should be a way to sort it out.
I had trouble with my shiniki buco on some stitchings not the Straps though but it was restitched nicely by a cobbler.

Take care

[Spring Son of Light]

Thanks for the tips Davito. I have contacted Guy at Viberg who has been great. I've initially suggested doing an exchange for something else, so we'll see where this goes.

It's encouraging to see that others have dealt with similar issues. It's just sort of nerve racking and disappointing since the boots are so new!

[davito]

Sounds promising, maybe there is still a Solution for the engineer

[Spring Son of Light]

Just a follow up on this: I heard back from Guy at Viberg and he was awesome! Those guys really stand behind their products, and found it entirely unacceptable that this problem would develop so soon; he confirmed that those straps should be fully functional in every way. Perhaps the horse is just too much for this sort of boot. Guy offered to repair, replace, refund, exchange, etc. really just stand up folks over there.

I have chosen exchange, so I'll have something new coming from Viberg, but I shall let the suspense hang until I have it at hand!

[rocket]

great and actual didn't except anything else, even if I think that shouldn't happen in the first place….

[Chris]

I think the Viberg guys feel the same way, which is why they're quickly offering to resolve the problem in any way SSoL wants.  That's quality service, and exactly what I'd expect from them.

Sorry your boots didn't work out, Spring, but I'm looking forward to seeing what you're going to get for the replacement.

[Spring Son of Light]

Thanks guys. I agree that this shouldn't happen, but that Japanese horse skin is unruly.

I'm going for a different iteration of horse. Last pair left is my size:

[Finn666]

what size are you in viberg SSoL? great first boot and super great exchange boot…nice!

[davito]

Great xchange ssol, good stuff. Since leather is a natural product it can happen, the more important is that you get a great customer service. You will be very pleased with that service boot and it seems to be on the narrow 2030 last from what i see extremely nice

[Spring Son of Light]

Thanks guys! I'm somewhere between 10.5 and 11 in Viberg. Given the narrower overall shape and especially the toe of the 2030 I'm an 11. I have weird long narrow feet that get fairly wide along my toes like a fekkin alien