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Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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  • S
    soulquarianz
    Joined: 30 Nov 2011

    maybe its me or what but always experience bad service by UPS (missing stuff, damage (recent order before Christmas they damage my Dr. Marten Brogue Wingtip - the box and shoe is crushed luckily Amazon UK replace a new one and reship using DHL !, delays-i dont know the meaning of adverse weather,no flight available, flight cancel etc but they always got this weird exception, once i received my item more then 8 days ! reason is adverse weather lol)

    but never with DHL nor Fedex (regardless what happen it will arrived within 3 working days or most is 4/5 including weekends/holiday)…

    my 1st IH purchase now stuck in Singapore instead of flying direct to malaysia from shenzen....normally anything from China or Kong Kong it will fly direct to KL, i dont know why it went to SG instead....

    Anyway i hope IH-UK can consider DHL or FEDEX.....

    last edited by 18 Jan 2012, 11:35 1 Reply Last reply Reply Quote 0
    • G
      Giles
      IHUK Crew
      Joined: 22 Sept 2009

      Well your parcel left UK on 16th, it was packed on Sunday 15th but we have no pick ups in the UK on a Sunday, so we are currently at 2 working days.  DHL have a major hub in KL, that is why stuff routes through there.

      I have lost just 2 packages with UPS in the last 3 years and I post thousands and have not had any damaged parcels.

      The big 3 carriers are much of a muchness, but I get the biggest discounts with UPS and as I pay for the shipping and I have had no major problems with UPS, that is who we will continue to use.

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 18 Jan 2012, 12:09 1 Reply Last reply Reply Quote 0
      • S
        soulquarianz
        Joined: 30 Nov 2011

        noted G about sticking to UPS. actually i counted the delivery dates from the day they pickup the item….and they even stated that delivery will be on 18 Jan before end of the day...

        FYI, based on my online shopping and shipping using major courier such as fedex, dhl, ups after shenzhen or hong kong it will fly direct to KL but not sure why this one transiting in SG....

        maybe not just my luck....hehe...and afterall i'm getting impatient since its my first IH.....

        last edited by 18 Jan 2012, 15:00 1 Reply Last reply Reply Quote 0
        • G
          Giles
          IHUK Crew
          Joined: 22 Sept 2009

          I use express saver, not express or expedited.  The ends result is that sometimes stuff goes weird and wonderful routes….

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 18 Jan 2012, 15:08 1 Reply Last reply Reply Quote 0
          • T
            thomasnunnally
            Joined: 5 Jul 2010

            In my experience with Giles and others, UPS had been far superior to pretty much all others.  I have found FedEx to be surprisingly slow, which has led me to avoid it most of the time.

            Out with the new! In with the old!

            last edited by 18 Jan 2012, 21:02 1 Reply Last reply Reply Quote 0
            • U
              urbanwoodsman
              Banned
              Joined: 16 Aug 2011

              Amazing UPS shipping and customer service from IHUK. I had to return the first Rider but both ship times to me were around 24hrs each to NYC. Not Bad!

              last edited by 24 Jan 2012, 16:44 1 Reply Last reply Reply Quote 0
              • L
                LandoCal126 0
                Banned
                Joined: 2 Oct 2009

                What should the cost of a pair of IH Denim be shipped from Australia to NYC? Anyone? Help please

                last edited by 22 Feb 2012, 18:42 1 Reply Last reply Reply Quote 0
                • S
                  Seul
                  Joined: 24 Nov 2009

                  About 25-35 registered I think. There's a 9 $ fee the Aussie will have to pay - something to do with getting them checked by US customs…

                  last edited by 22 Feb 2012, 18:54 1 Reply Last reply Reply Quote 0
                  • L
                    LandoCal126 0
                    Banned
                    Joined: 2 Oct 2009

                    @Seul:

                    About 25-35 registered I think. There's a 9 $ fee the Aussie will have to pay - something to do with getting them checked by US customs…

                    Precisely what I thought.

                    last edited by 22 Feb 2012, 19:12 1 Reply Last reply Reply Quote 0
                    • R
                      rocket
                      Joined: 6 Jan 2011

                      its around US $50  pair of 634s weight 1100g + packing via Registered Post International

                      http://auspost.com.au/apps/international-parcel.html

                      and yes there is a $9 surcharge

                      Articles over 500g and all ECI and EPI services will be subject to an additional $9 security surcharge and may face transit delays of up to 48 hours

                      rocketrocksrox 🤙🏼🤙🏾

                      It's all humbug, like everywhere
                      R.I.P. Geo

                      last edited by 22 Feb 2012, 19:16 1 Reply Last reply Reply Quote 0
                      • S
                        Seul
                        Joined: 24 Nov 2009

                        Just over a key ey… Yep: royally boned... Aussie mail's quite expensive!..

                        last edited by 22 Feb 2012, 19:19 1 Reply Last reply Reply Quote 0
                        • L
                          LandoCal126 0
                          Banned
                          Joined: 2 Oct 2009

                          Thanks Rocket. Well, either way he ain't getting that $50. Should have factored that into the final cost or something. May as well buy a almost new pair from the US… (Lando checks off Australia as a Country to buy from)

                          last edited by 22 Feb 2012, 19:22 1 Reply Last reply Reply Quote 0
                          • R
                            rocket
                            Joined: 6 Jan 2011

                            your welcome and yep…

                            rocketrocksrox 🤙🏼🤙🏾

                            It's all humbug, like everywhere
                            R.I.P. Geo

                            last edited by 22 Feb 2012, 19:38 1 Reply Last reply Reply Quote 0
                            • C
                              crankyfart
                              Raw and Unwashed
                              Joined: 17 Feb 2012

                              after my current 634S being still out there somewhere, i gotta admit that UPS are much faster. Plus their tracking is so much more accurate. Furthermore, i was able to call their local banch to check the status which are very detailed.  😞

                              make peace, not war. <3

                              last edited by 28 Feb 2012, 21:31 1 Reply Last reply Reply Quote 0
                              • C
                                crankyfart
                                Raw and Unwashed
                                Joined: 17 Feb 2012

                                finally my 634S arrived. geez diamond took quite awhile as compared to UPS. the UPS was around 3 days but the diamond took 6. still, I'm a happy man with the 634S haven't got the chance to try it though.

                                make peace, not war. <3

                                last edited by 29 Feb 2012, 05:00 1 Reply Last reply Reply Quote 0
                                • M
                                  mankarat
                                  Joined: 25 Dec 2010

                                  diamond? what is that? shipping company? Giles send all the stuff using UPS as far as i know..never heard about diamond though

                                  last edited by 29 Feb 2012, 11:11 1 Reply Last reply Reply Quote 0
                                  • Madame ButtonflyM
                                    Madame Buttonfly
                                    IHUK Crew
                                    Joined: 28 Sept 2009

                                    Diamond Logistics is a shipping agent with local offices.  They have been talking to us for some months and we agreed to give them a one-month trial.  They use UPS and Parcel Force, and also other carriers (DHL, Fedex etc.)  There are lots of good things they are doing and trying to do but we have - after just one week of the trial - identified a number of “holes” in their systems we’re not happy with.  So yesterday we cut the trial short and have reverted to our usual shipping directly via UPS and Parcel Force.

                                    That’s not to say we won’t try Diamond again, but there are some fundamental issues they need to fix first - we’re not prepared to compromise on the quality and speed of shipping and tracking service while they sort themselves out.

                                    Thanks for all the feedback and comments on shipping and do keep it coming:  different individuals have preferences and we can see clear benefits with some carriers in certain geographies, so part of what we are hoping to do with Diamond is “dictate” which carrier we use for each shipment so that our customers in future could request, if they wished, which carrier to use from all the major services.

                                    We’ll keep you posted on any changes.

                                    🙂

                                    AKA Mrs G

                                    last edited by 29 Feb 2012, 14:04 1 Reply Last reply Reply Quote 0
                                    • C
                                      crankyfart
                                      Raw and Unwashed
                                      Joined: 17 Feb 2012

                                      @mankarat:

                                      diamond? what is that? shipping company? Giles send all the stuff using UPS as far as i know..never heard about diamond though

                                      well it's diamond logistics. G said he's trying some alternatives. maybe im speaking too much. lol. let G do the talking. 🙂

                                      make peace, not war. <3

                                      last edited by 29 Feb 2012, 14:23 1 Reply Last reply Reply Quote 0
                                      • C
                                        crankyfart
                                        Raw and Unwashed
                                        Joined: 17 Feb 2012

                                        anyway the belt and IHD-01 have arrived. will try the belt, shirt and 634S soon.

                                        btw G, this time's shipping is amazing. fast and furious. without knowing, it's already here. kudos!

                                        make peace, not war. <3

                                        last edited by 1 Mar 2012, 13:03 1 Reply Last reply Reply Quote 0
                                        • G
                                          Giles
                                          IHUK Crew
                                          Joined: 22 Sept 2009

                                          Normal service is resumed….

                                          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                          last edited by 1 Mar 2012, 13:14 1 Reply Last reply Reply Quote 0
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