Ask Giles and/or Alex Anything

[Giles]

I joke, but with some semblance of truth, that we are a shipping company that just so happens to ship clothing. We realised very early on in our genesis that to be good at shipping was key to our success. And we worked hard at being good at it; negotiating good rates, trying just about every global carrier that exists etc etc. we still constantly review what we do.

Bottom line, we get good rates.

And yes, we take a hit on delivery to some countries, bt we make it up on others.

[landownunder]

I can certainly attest to your being good at shipping when I receive an item in 4-5 days from you guys and it can take over a week to get something from a few hundred km’s away through our only local option.