• Home
  • Recent
  • Calendar
  • Register
  • Login
  • Home
  • Recent
  • Calendar
  • Register
  • Login
Iron Heart Forum
Iron Heart Forum

Iron Heart Fall/Winter 2025 Collection Preview - Now Live

New Credit Card Processing

News
9
29
9.7k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • 5
    501IH
    Raw and Unwashed
    Joined: 22 Jul 2011

    Strongly agree with jacoavlu. I often wish more customers that I serve in my job were behaving like this (though obviously I can't tell them that…), it's the only language corporations understand.

    Giles and Lando: it is so, the probs usually arise on the customer processing end. In shop purchases, it is also often the cashiers who f*** up, they are simply too ignorant or lazy to bother with a proper verification (i.e. calling THEIR service provider and checking the customers ID) and then the card often gets blocked.

    But this obviously does not apply to an online shop.

    So I strongly second what has been said here before: complain if your card does not work when it should, give them a chance to sort it, but if they repeatedly fail, take your business elsewhere.

    Keep your jeans on–-and let nothing come in between you and the denim !

    last edited by 18 Mar 2012, 15:48 1 Reply Last reply Reply Quote 0
    • G
      Giles
      IHUK Crew
      Joined: 22 Sept 2009

      Shoque is coding a piece of intervention code.  When we get a suspected "We're denying transaction this because we don't like you buying outside of your home country, you unpatriotic bastard" error message from a purchasers credit card company, we will put the following up on the screen:

      "We are sorry that your credit card transaction failed, unfortunately this is completely beyond our control.  The most likely cause, if you are outside the UK, is that your card is not approved for international payments and you will need to contact your credit card provider to get this changed."

      It is not a perfect solution, but better than we had…..

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 20 Mar 2012, 14:47 1 Reply Last reply Reply Quote 0
      • G
        Giles
        IHUK Crew
        Joined: 22 Sept 2009

        @bagley920:

        Will you accept American Express now or no?

        Looking like we will have "proper" Amex processing shortly…..

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 20 Mar 2012, 16:50 1 Reply Last reply Reply Quote 0
        • J
          JCar2666
          Joined: 8 Apr 2012

          Hey Giles, do you have AMEX up and running yet?

          last edited by 9 Apr 2012, 23:59 1 Reply Last reply Reply Quote 0
          • G
            Giles
            IHUK Crew
            Joined: 22 Sept 2009

            Only through the PayPal route atm:

            http://www.ironheart.co.uk/forum/index.php?topic=2961.msg150779#msg150779

            I could get it up and running for GBP today, but I need it for all 3 currencies and that is more complicated.

            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

            last edited by 10 Apr 2012, 06:52 1 Reply Last reply Reply Quote 0
            • M
              MP
              Raw and Unwashed
              Joined: 9 Apr 2012

              Anyone still having problems with international payments? I tried to use a Lloyds Visa Debit card during the sale and it got rejected (twice).  I don't know if it might have had something to do with trying to order from Australia with a UK card? I figure I will have to contact the bank but thought I'd ask here first.

              last edited by 6 Dec 2013, 12:00 1 Reply Last reply Reply Quote 0
              • S
                Snowy
                Joined: 15 Jun 2012

                I've had no issues using an Australian Credit Card in Australia or the US.

                last edited by 6 Dec 2013, 12:17 1 Reply Last reply Reply Quote 0
                • G
                  Giles
                  IHUK Crew
                  Joined: 22 Sept 2009

                  There is no logic, nor is there a standard answer.  Different CC companies treat their customers differently in different geographies and at different times if the year.  Typically at this (busy) time of the year, the CC providers will unilaterally and with no warning to the CC holder, increase the security they impose.  There is nothing that we can do about it from here it is something that the CC holder has to resolve with CC provider, we do not even see the transaction, so it is failing before it gets to us.

                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                  last edited by 6 Dec 2013, 12:41 1 Reply Last reply Reply Quote 0
                  • S
                    Snowy
                    Joined: 15 Jun 2012

                    MP if you want me to buy something for you with my card, as long as you're willing to pay 4% extra for paypal, drop me a PM and we'll sort it out…

                    last edited by 6 Dec 2013, 12:50 1 Reply Last reply Reply Quote 0
                    • M
                      MP
                      Raw and Unwashed
                      Joined: 9 Apr 2012

                      Yeah I figured it'd be the bank being over the top, that's what I get for waiting until the last minute in the sale I guess  😠

                      Snowy: Thanks mate for the kind offer but I'll talk to Lloyds and get it sorted for next time. I was just bummed to miss out on the sale since I had money sitting burning a hole in my English account.

                      Cheers,
                      Matt

                      last edited by 12 Jun 2013, 12:59 6 Dec 2013, 12:54 1 Reply Last reply Reply Quote 0
                      • First post
                        Last post
                      Copyright Iron Heart 2022.